Benzyl Marie Tatad Email & Phone Number

● Managing, servicing and nurturing relationships with existing clients and building relationships with new clients● Ensure strong customer satisfaction and ongoing retention of existing revenue ● Responsively identify new opportunities to tactically drive additional revenue from the account● Manage and creatively solve client challenges in a quick & efficient manner● Take accountability between multiple internal teams (Sales, Support, Project Management) to ensure client strategies, implementations and projects are delivered on time● Set client expectations on project delivery through effective communication between all parties● Operate as the lead point of contact for any and all matters specific to assigned accounts● Qualify all inbound leads via phone, email and website

• Managing ongoing relationships, and building an account plan to identify areas to expand the account with upsells and cross-sells• Run/support regular POW’s (Program of Works) & WIPs (Work in Progress) as required• Support/run regular Governance Meetings & Contract Performance Management meetings as required - includes handling contractual renewals• Handle escalations when centralized support/services fail; act as the main point of contact for the account• Ensure regular entertainment & rapport building activities are completed; engaging exec sponsors & other staff as appropriate• Obie Interactive Gaming Solution Specialist

Philippines

• Task focused on SMB (small-medium businesses).• Researching and qualifying new leads.• Researching organizations and individuals to find new opportunities.• Contacting potential clients to establish rapport and arrange meetings.• Communicating with customers, accepting inbound calls and making outbound calls to potential customers, and following up on leads.• Understanding customers' needs and identifying sales opportunities.• Answering potential customers' questions and sending additional information per email.• Keeping up with product and service information and updates.• Creating and maintaining a database of current and potential customers.• Explaining and demonstrating features of products and services.• Developing quotes and proposals for clients.• Upselling products and services.• Set appointments for Business Development Manager or Director of Business Development if necessary for program discussion and ultimate goal of closing qualified leads.• Closing sales and achieving sales targets.

Philippines

• Linksys - Sales and Technical SupportSkills 1, 2, 3February 2008 to January 2011• Entourage Edge DualBook SupportTier One Technical SupportDecember 2011 to April 2012• Linksys - Sales and Technical SupportSkills 1, 2, 3 and 4February 2011 to April 2012• SupportrixRenewals/Pitch and Charge (Pre-sales)September 2014 to June 2015• EnGenius TechnologiesTechnical Support RepresentativeJuly 2015 to November 2017• Catalina MarketingCatalina Support AnalystDecember 2017 to December 2018• GRABCustomer Experience SpecialistDecember 2018 to October 2019

Philippines

• Deliver exceptional Customer Experience to our passengers, peers and drivers.• Answer phone calls and provide email support for our customers.• Complete documentation for each customer interaction (call and email).• Stay up to date with Grab’s promos, incentives, policies and procedures.• Resolve product or service problems by clarifying the customer's complaint; empathizing with the customer, determining the cause of the problem; selecting and explaining the best solution to solve the problem; coordinate with department for resolution; escalating using escalation procedures if needed and following up to ensure resolution.• Strive to meet individual and team key performance metrics.

• Focuses on Retailer Status – Store Out of Paper and Equipment Pickup Cases• Performs outbound calls to follow up and close Store Out of Paper and Equipment Pickup open cases• Consumer Support - Process consumer issues regarding Catalina promotions• Provide exceptional customer experience• Answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve incidents and service requests in a timely fashion. (First Call Resolution)• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.• Adhere to SLAs (Service Level Agreements)

• Performs outbound calls for EnGenius Sales Leads• Receives inbound sales calls, identifies sales opportunities and provide necessary recommendation• Direct engagement with the client• Providing technical and network problem resolution to customers by guiding users through step-by-step solutions through email or phone• Offers network design and product recommendation services for customer’s network either through phone or email• EnGenius Online Email and Chat Support - provides contact support services, sales and other customer relations services primarily through online chatting or e-mail.• Processing EnGenius Online purchase orders• Lead compilation, generation, or gathering of potential business customers• Perform clerical and administrative duties• Prospecting potential clients daily, cold calling new leads, and maintaining client relationships and serving as a point of contact for customers and operations personnel• Educate current and prospective clients about EnGenius products, services, and ongoing promotions and sending interested customers product documentation/information through email.• Set appointments for Business Development Manager or Director of Business Development for program discussion and ultimate goal of closing qualified leads.• Manage and update contacts in Salesforce.com• Offers network design and product recommendation services for customer’s network either through phone or email• Direct client engagement; working closely with Business Development Manager or Director of Business Development to ensure timeliness and quality of projects, as well as address any possible issues that arise.

Pre-salesSupportrix• Outbound Sales Team• Performs outbound calls for Supportrix customers and renews current/expired subscriptions

Pre-salesSupportrix• Inbound Sales Team• Offers/sells Supportrix services to customers of partner provider (Linksys)

Linksys Sales and Technical Support• Provides tech support for Linksys Specialty and networking devices- Network Attached storage- Networking Cameras• Network Configuration

Entourage Edge Dual Book SupportSpecial Applications Team• Entourage Edge E-Reader Tier1 Support• Provides tech support for enTourage eDGe and Pocket eDGe dual screen e-reader though phone and Email

Linksys Sales and Technical Support• Provide tech support for Linksys networking devices - Network Adapters - Hubs/Switches - Access Points - Routers