Berat Islami Email & Phone Number

Skopje, Sk, Mk

Gostivar, Polog, North Macedonia

Key Responsibilities:- Guiding new customers through the onboarding process, ensuring a smooth and positive experience.- Conducting product training sessions to educate customers on features, benefits, and best practices.- Develop and maintain strong relationships with customers, acting as their primary point of contact.- Regularly checking in with customers to ensure their satisfaction and address any concerns.- Acting as the voice of the customer within the company, providing feedback to internal teams to improve products and services.- Advocate for customer needs and work to resolve issues promptly and effectively.- Monitoring customer usage and engagement with our products to identify opportunities for improvement and growth.- Analyzing customer data to provide insights and recommendations to enhance customer success.- Collaborate with technical support and other departments to ensure timely and effective problem resolution.- Identifying opportunities for upselling and cross-selling additional products and services.- Staying up-to-date with industry trends and best practices in customer success.

Gostivar, Polog, North Macedonia

We help our valued clients with a wide range of services, including Training Needs Analysis, Competency Development and Assessment, and custom-built E-Learning solutions that cater to specific industries and knowledge areas. We will help you empower your employees with skills and strengthen your organization!Duties as Customer Success Manager:-Serving as the primary point of contact for a portfolio of customers, fostering strong and lasting relationships.-Regularly engaging with clients to understand their goals, needs, and challenges, providing tailored support and proactive solutions.-Analyzing customer usage and engagement metrics to offer insights and recommendations for optimizing their experience with our learning platforms.

Skopski, North Macedonia

Gostivar

Duties and Responsibilities as a Sales Specialist at Anhoch:-Actively engaging with potential and existing customers to understand their needs, preferences, and buying behavior.-Building and maintaining strong, long-term relationships with customers to foster loyalty and repeat business.-Conducting product demonstrations and presentations to showcase features, benefits, and value propositions.-Tailoring presentations to address specific customer pain points and objectives.-Developing and executing sales plans and strategies to achieve individual and team sales targets.-Gaining in-depth knowledge of the company's products or services to effectively communicate features and benefits to customers.

Education record

Front-End developer academy

Bachelor'S Degree, Computer Science