Berg Lebahn Email & Phone Number

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

• Perform IT support through diagnosing and resolving technological issues for end-users through Root Cause Analysis utilizing thorough investigation, proper data collection, and complete recording of events.
• Conduct effective communication with end-users to ensure complete remediation of technological problems
• Create and maintain Microsoft Cloud Security Infrastructure using Conditional Access and various Microsoft Cloud Applications including Intune, Defender, Entra, and Azure.
• Orchestrated the seamless onboarding experience for new employees by provisioning Windows and macOS laptops, ensuring they were fully customized to meet organizational standards and security requirements

Grand Forks, North Dakota, United States

• Performed an array of IT support troubleshooting and technical desktop support with end-user Windows and Apple products
• Updated and managed multiple large company databases tracking procurement and documentation ofthousands of new and existing hardware components and software programs on each system.
• Project management of network devices across the states of North Dakota and Minnesota, managed and serviced over 10 remote offices and worksites being sure to regularly update all software and hardware
• Completely reworked IT hardware storage while documenting inventory simultaneously
• Aided in enforcement and adherence to Organization Security Policies on all company hardware and softwareincluding: laptops, tablets, firewalls, access points, switches, servers, and all software containing company data

Bachelor'S Degree, Management Information Systems, General

Activities and Societies: Sigma Chi, Interfraternity Council, Risk Manager, Information Systems Club

Minor, Psychology

High School Diploma

Activities and Societies: Varsity Hockey, Varsity Lacrosse, Concert Band, Jazz Band, student government.