Last mile delivery for FedEx

SNF Metrics provides data analytics and reporting for skilled care facilities. This Dashboard is part of the SNF Metrics Platform that also provides apps and tools to fill gaps throughout the organization.■ Ensure that SNF Metrics clients are the happiest on the planet.■ Continuously refine the SNF Metrics Platform so that actionable information, created from the operator's perspective, helps organizations make the right decisions.■ Support the SNF Metrics team members so that we work hard, have fun and create world-class software solutions.

KBC provides small and medium-sized businesses with expertise in areas such as change management, customer success, operational and process strategy, software implementation, sales and marketing. ■ Leads engagement by understanding client goals and operating as part of the client team.■ Directly improves client operational and financial success.■ Responsible for new business development.

Continuing Rehab, started in September 2014, provides Physical, Occupational, and Speech Therapy in healthcare facilities and outpatient locations throughout the Midwest. We are dedicated to patient outcomes, ethical behavior, and commitment to our team members. ■ Started and managed operations providing therapy services to three facilities in Ohio and Indiana.■ Implemented EHR system and process.■ Responsible for account management with facility administrator and regional managers.

ReMED Services is a startup with it's beginnings rooted in the long-term care industry. ReMED helps skilled nursing facilities and others in the sub-acute care market acquire hospital-grade equipment and furnishings at a fraction of wholesale costs.■ Responsible for all operations including customer support, marketing, logistics, and financials.■ Specific focus on client relationships, service, and support.■ Managed and developed internal team as business rapidly expanded.■ Worked closely with outsourcing partners to set, and meet or exceed, production goals.

Upstairs Solutions was a leading provider of e-learning services to the senior care industry. It was acquired in 2012 by Care2Learn. ■ Led company from pre-revenue, startup stage to consistent profitability.■ Responsible for achieving and maintaining year-over-year client and revenue growth that averaged more than 50% from 2008-2011.■ As Director of Customer Service, oversaw customer success and established retention rate of 97% for more than 200,000 professional users across 2,000 client sites in the US and Canada.■ Led expansion of client profile in the post-acute healthcare space, from skilled nursing to assisted living, independent living, and home health, as well as geographic expansion into Canada.■ Established and structured a complete sales team of six professionals throughout the US, including revenue, commission and prospecting strategy targets. Maintained primary responsibility for large, enterprise sales prospects.■ Over a two-year span, worked with several exit strategy opportunities, culminating in an acquisition of Upstairs Solutions by Care2Learn.

Formerly Hewitt Associates, Aon Hewitt is a leading provider of benefits outsourcing services.■ Managed teams of 3-15 analysts and programmers implementing and maintaining 401(k) outsourcing services for multiple large clients.■ Shared responsibility with overall account manager for client delivery, service level agreements, and client relationships.■ Performed analysis and development of long-term projects impacting all client teams.■ Member of Base Development team providing expert assistance and custom software development for hundreds of clients and millions of end users.

■ Provided staff training and ongoing support to nursing homes using the SLS resident care tracking system.

■ Managed SLS database management system for resident care tracking, from initial set up through full implementation and ongoing usage. ■ Trained other employees in usage of the database, as well as basic computer/word processing skills.

■ Traded options in the S & P 100 trading pit (OEX) following an intensive internship with a successful, independent options trader.