Blake Bergeson Email & Phone Number

Columbia Falls, Mt, Us

• Provides supervision of four locations for over 130 seasonal employees and 18 management positions at eight food and beverage outlets ranging from casual fine dining to café style à la carte service. Outlets operate a wide array of meal services including large scale breakfast buffets, à la carte breakfast service, lunch, dinner, and full service lounges. • Responsible for the design and layout of over 20 separate menus for eight food and beverage outlets. • Helps maintain standards and rectify deficiencies under operational guidelines of the National Park Service via ongoing evaluations at all locales. • Proposes yearly staffing numbers based on previous year and forecasted future needs. • Develops and implements training programs to ensure application of company and industry standards. Including TIPS responsible alcohol service programs, food safety programs, effective service programs, standard operating procedure programs, and culture and expectation standard programs. • Works with implementation and use of FoodTrak, a proprietary item inventory and ordering system. • Aids in operation of a retail based food and beverage outlet with espresso service. Provides daily maintenance and upkeep training on Rancilio Epoca 2 Automatic commercial espresso machine. • Extensive daily travel experience to satellite outlets up to 130 miles from main corporate offices.

Glacier National Park

• Aided in oversight of 'seasonal core' global staff members as a part of an opening and closing seasonal crew to ensure the proper operation of food and beverage outlets within defined company standards. • Served as the Training Specialist on the company's Food Safety Management Team which implemented a Food Safety Management Program adherent to ISO standard 22000 for the 2013 operating season. • Provided supervision at eight locations for over 270 seasonal employees and 26 management positions at 22 food and beverage outlets. • Offered back of house technical support for computing software utilized as primary point-of-sale systems. Aloha (18 outlets) and InfoGenesis (four outlets). • Updated and programed point-of-sale systems for front of house use as well as back of house management use (e.g., accounting reports, security levels, routing options). • Continued to fulfill the job specifics required of the Global Operations Trainer position (listed below) with expanded responsibilities following the acquisition of two new locations for a combined increase of seven food and beverage outlets.

Columbia Falls, Mt

• Developed and implemented yearly training processes for new and returning management personnel. • Provided oversight and management support to over 170 seasonal employees at fourteen different food and beverage outlets. • Aided in yearly menu designs and layout solutions.