Berj Dikranian Email & Phone Number

Phoenix, Az, Us

Gilbert, Arizona

At this position, I work as a Functional Quality Assurance analyst where I review online course content for the Cisco Networking Academy program, including the functionality of online assessments and quizzes, and the set up of the platform where the course is being delivered.Experience with Jira, Agile and scrum mater certified.• Work on conducting Functional Quality Assurance on online course materials for the Cisco Networking Academy program• The QA tasks include assuring that the curriculum is functional with all its components and pass inspection of the course material, animations, HTML Media, Flash Media, Videos and Activities• In addition to conducting Functional Quality Assurance for course content, I conduct Quality Assurance for online quizzes and exams for the courses, along with course template• The knowledge of the Arabic Language helps me also to oversee the QA process for any Arabic Translated Courses from Content, Exams and Quizzes, Template and other components of the course.• 2014 Scrum Master certified• 2024 Advanced Scrum Master certified

Gilbert, Arizona

• Working as the Training coordinator for the Customer Service department for the cisco Networking Academy Support, updating the training documents, creating new training Documents as changes occur. Work Closely with the management team, to update these documents. Work on the Email queue, and monitor it, assigning received emails/tickets to appropriate members of the team, monitoring the Live Chat and phone queues• Provide customer support to the Cisco Networking Academy Programs students and instructors worldwide, with the Networking Academy Website Functionality• Translate Documents, announcements from English to Arabic to be released to the Networking Academy Community• Provide Arabic-English assistance to Students and Instructors around the Arab countries• Monitor Agents’ responses to incidents on a monthly basis and meet with them to discuss their week points and their improvements

Glendale, Arizona, United States

• Implement the Store Manager’s Operations strategy and vision for the store and cascade to team members using your independent judgment.• Plan, prepare, and manage team member schedules, taking into account labor requirements, availability, safety requirements, inventory deliveries, and budget considerations to maintain efficiency and effectiveness of operations.• Manage the budget and analyze other business data and metrics (e.g., P&L statement, expenses) to inform planning processes (e.g., quarterly business review and sales planning) and drive results.• Monitor progress against financial goals (e.g., daily, weekly, monthly, quarterly) to evaluate sales and collect information to support with strategy, including – for outlet stores – to inform pricing targets.• Sustain operational excellence by ensuring inventory accuracy and verifying labor is scheduled to efficiently execute product operations.• Execute company-level operations-focused directives, projects, and initiatives.• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.• Perform people-related actions to update team member personnel information, including completing payroll, approving time off requests, approving shift swaps, and executing job changes/transfers. • Lead from and move dynamically on the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.• Inform other store leaders of projected team growth needs to support the building of a strong and diverse team based on operational trends and results

Glendale, Arizona, United States

• Collaborate with store leadership to bring product strategy to life. • Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs). • Ensure execution of product actions (e.g., pull backs, consolidations, repricing). • Engage team members in inventory management by creating a fun and productive atmosphere for the shift. • Monitor product levels and communicate findings to support sell-through strategy and optimal product availability for the guest. • Review and interpret daily business data and metrics to inform actions, for example analyzing product sell-through data to provide recommendations to store leadership regarding product focus or, for outlets, pricing. • Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training. • Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences. • Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members. • When serving as Supervisor on Duty during store open hours, move dynamically and lead from the floor to ensure every guest receives technical product education and establish a world-class guest experience.

Glendale, Arizona, United States

• Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.• Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.• Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.• Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations. • Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omni channel programs (e.g., buy online/pickup in store, phone sales, and ship from store options).• Interact with and assess guests’ unique needs to provide customized, effective purchase and return solutions and support. • Provide technical product education by articulating the value and benefit of the product. • Resolve guest feedback and address guest concerns or escalations to make it “right” for guests.• Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.• Establish supportive and productive relationships with all team members.• Collaborate with team members to ensure optimal guest experience and support store operations.• Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted. • Open and close the store in accordance with the opening and closing checklists.

Glendale, Arizona

• To effectively educate the store guests on the fabric, feature, fit and function of the lululemon product.• Assist in preparing the store for the day, replenishing garment style and other merchandise by color, size and quantity. In addition to assist in closing procedures when scheduled, preparing the store for the opening team, and finishing up restocking the product.• Ensure items from change rooms are returned to appropriate areas. • Utilizes the Point of Sale cash system, processes payments, refunds and exchanges and issues gift cards.

Diyala, Iraq Via Herndon Virginia, Usa

• Providing translation services to the US Armed forces in Iraq by translating classified Documents from Arabic to English and English to Arabic, as well as attending important meetings alongside the US forces with key Iraqi military and/or police Leaders, translating for them and helping both sides understand the issues better• During working with the company as a government contracted employee, I held an Active Secret Clearance• Operating in Hostile environments and participating in combat and humanitarian missions as a civilian translator as well as a cultural advisor• Participate and translate during training sessions where the US forces trained Iraqi forces. Training courses Included but not limited to SWAT training, reconnaissance and Medic training, In Addition to

Gilbert, Arizona

• Provide customer support to the Cisco Networking Academy Program’s students and instructors worldwide, with the Networking Academy Website Functionality. The service was provided in both English and Arabic Languages by phone, email and live chat• Translate Documents, announcements from English to Arabic to be released to the Networking Academy Community in the Middle East• Provide Arabic-English assistance to Students and Instructors around the Middle East, • Train the Arabic Support team and Monitor their Performance remotely, located in Bruit, Lebanon• Become a part of the training team, where training documents are created, updated and reviewed for new hire training

Scottsdale, Arizona

• Work closely with reservation to ensure all guest reservations are booked accordingly• Clean negative numbers on projected sold out nights, by making slight changes to group guest reservations• Work with convention service managers and ensure all VIP rooms for their groups are ready on time• Ensure that we have show rooms everyday to show to any potential clients, and communicate with group sales on what rooms they are and their status• Work with housekeeping dispatch and supervisors to get the expected departure reports done; communicate with them when there are discrepancies on room status, and update room status when reports are presented. Ensure that all VIP rooms are ready to check in before the expected arrival time for the VIP Guest• Communicate with Service Express dispatch (Bell Stand, Valet, room service and Hotel Operator) on any changes that we may have each day, and assist them with any guest calls regarding the front office• Try to accommodate guest needs per their requests whether there are any special needs, occasions and inform all departments involved prior to guest's arrival

Scottsdale, Arizona

• Greet resort guests upon arrival, verify reservation and guest information, and rapidly register them into Galaxy Hotel Management System UX and Light Speed database• Promote the Starwood Preferred Guest program to resort guests, recognize current SPG guests, and extend program benefits• Issue keys to and control entrance to guest safety boxes.• Post and adjust charges to guest folios• Accept payments for guests’ accounts at time of registration and departure• Maintain a house bank in excess of $800.00 and make deposits and accurate receipts and report daily• Cash guests’ checks and foreign currency accurately• Resolve guest issues before departure; act as the manager of the moment

Scottsdale, Arizona

• Managed over 20 associates including pool attendants, lifeguards and pool restaurant servers• Completed weekly and daily schedules for all associates and approved time off requests based on the resort occupancy levels• Handled biweekly payroll for pool attendants and lifeguards, correcting errors and ensuring 100% accuracy• Assisted pool complex manager and the pool supervisors in planning monthly meeting agendas• Created a written training manual for new associates• Assisted with the performance management process by writing evaluations and facilitating reviews• Ensured guest satisfaction and effectively participated in problem resolution with ideas that are simultaneously business-sensitive and guest-friendly.• Maintained close contact with resort guests and encouraged their feedback for service improvements.• Assisted in organizing family activities for our pool guests and their children