Berk Akman Email & Phone Number

San Francisco, California, United States

Hangzhou, Zhejiang, China

• Cultivated strong partnerships and maintained key seller relationships, offering customized solutions.
• Oversaw the entire lifecycle of sellers, from initial onboarding to advanced maturity, adeptly integrating them with Alibaba.com tools and marketing strategies to bolster retention on the platform.
• Delivered comprehensive technical training, establishing proficiency in Alibaba.com for both sellers and partners.
• Provided dedicated support to sellers and partners for troubleshooting critical issues, serving as the primary point of contact for their technical requirements.
• Advocated for customers by effectively communicating their needs to product teams, facilitating the localization and optimization of products, services, and user experiences.
• Assisted partners in upselling advanced services and encouraged increased ads consumption on Alibaba.com.

Istanbul, Turkey

• Worked with clients in the UK and Ireland to help them achieve their quarterly/yearly KPIs by leveraging Segmentify's modules, analyzing data, creating reports on Google Analytics, and improving the eCommerce.
• Successfully managed a portfolio of 20+ client accounts, consistently achieving quarterly revenue targets and exceeding expectations in customer satisfaction surveys
• Identified opportunities for upselling and cross-selling, resulting in an increase in revenue for assigned accounts.
• Authored articles showcasing innovative and proven eCommerce practices, which were published to a wide audience and contributed to the company's thought leadership in the industry.
• Fostered a positive and productive work environment for the team by creating an atmosphere of learning and continuous improvement, resulting in enhanced employee engagement and retention.
• Took responsibility for implementing new projects and processes, ensuring that they were completed on time and within budget, and collaborated with cross-functional teams to ensure smooth execution.

Istanbul, Turkey

• Served as a key liaison between clients and various internal departments, ensuring seamless information flow and timely resolution of issues.
• Played a crucial role in the integration process of Segmentify's AI Engine into eCommerce websites in the UK and Europe, collaborating with cross-functional teams to ensure a successful launch.
• Proactively identified industry trends, changes, and competitors, allowing for appropriate action to be taken to drive sales and revenue growth.
• Analyzed data to identify areas for improvement and optimize eCommerce websites for success, resulting in significant performance improvements and increased customer satisfaction.
• Produced detailed reports for clients, providing valuable insights and actionable recommendations for improving their eCommerce websites and driving sales growth.

Ankara, Turkey

• Gained experience working in the Education, and Marketing & Communications departments, demonstrating versatility and adaptability in a professional setting.
• Provided valuable assistance with operational tasks such as event organization and creating narratives to enhance the target audience's understanding of the programs offered, resulting in a more effective and engaging.
• Collaborated with the team to create a more consistent brand image by developing visually appealing presentations, informative pamphlets, and engaging content, contributing to increased awareness and recognition of the.

Ankara, Turkey

• Successfully crafted compelling narratives for clients in the restaurant, fashion, and self-branding industries to help them better connect with their target audience.
• Collaborated with models to effectively convey the client's desired message and image.
• Proficient in using Figma, Adobe Photoshop, XD, and Illustrator to create visually appealing designs and graphics.

• I've had the opportunity to create strong brand identities for various clients, including startups, influencers, and websites.
• Using my expertise in design and branding, I've helped clients convey their unique message to their audience, building a solid and memorable brand image.
• I work with industry-standard software such as Adobe Photoshop, Figma and Illustrator to bring these brand identities to life.

Ankara, Turkey

• Designed and delivered personalized lesson plans for students of all skill levels, significantly improving their musical abilities and confidence.
• Developed strong relationships with students and their families, fostering a positive and supportive learning environment.

Bachelor'S Degree, American Culture And Literature, 3.06

Activities and Societies: •American Culture and Literature Department, Department Representative •American Culture Society, President and.

Bachelor'S Degree, Anglistik Und Amerikanistik

Activities and Societies: Erasmus Student Network, English Conversation Group•Participated in the Erasmus+ program as an exchange student.

English Language And Literature, General

•Enrolled in a language course to enhance my English proficiency, recognizing the importance of effective communication in today's.