Berk Akman Email & Phone Number

San Francisco, California, United States

Hangzhou, Zhejiang, China

•Cultivated strong partnerships and maintained key seller relationships, offering customized solutions.•Oversaw the entire lifecycle of sellers, from initial onboarding to advanced maturity, adeptly integrating them with Alibaba.com tools and marketing strategies to bolster retention on the platform.•Delivered comprehensive technical training, establishing proficiency in Alibaba.com for both sellers and partners.•Provided dedicated support to sellers and partners for troubleshooting critical issues, serving as the primary point of contact for their technical requirements.•Advocated for customers by effectively communicating their needs to product teams, facilitating the localization and optimization of products, services, and user experiences.•Assisted partners in upselling advanced services and encouraged increased ads consumption on Alibaba.com.•Acted as the pivotal liaison between sellers, partners, and Central teams in China and the EU.

Istanbul, Turkey

•Worked with clients in the UK and Ireland to help them achieve their quarterly/yearly KPIs by leveraging Segmentify's modules, analyzing data, creating reports on Google Analytics, and improving the eCommerce experience on-site.•Successfully managed a portfolio of 20+ client accounts, consistently achieving quarterly revenue targets and exceeding expectations in customer satisfaction surveys•Identified opportunities for upselling and cross-selling, resulting in an increase in revenue for assigned accounts.•Authored articles showcasing innovative and proven eCommerce practices, which were published to a wide audience and contributed to the company's thought leadership in the industry.•Fostered a positive and productive work environment for the team by creating an atmosphere of learning and continuous improvement, resulting in enhanced employee engagement and retention.•Took responsibility for implementing new projects and processes, ensuring that they were completed on time and within budget, and collaborated with cross-functional teams to ensure smooth execution.•Collaborated with developers, product managers, and the tech team to ensure that operational tasks were managed effectively, leading to an elevated customer experience and increased satisfaction.•Facilitated the onboarding of new team members and interns, ensuring that they were quickly integrated into the team and provided with the necessary support and resources to be successful.

Istanbul, Turkey

•Served as a key liaison between clients and various internal departments, ensuring seamless information flow and timely resolution of issues.•Played a crucial role in the integration process of Segmentify's AI Engine into eCommerce websites in the UK and Europe, collaborating with cross-functional teams to ensure a successful launch.•Proactively identified industry trends, changes, and competitors, allowing for appropriate action to be taken to drive sales and revenue growth.•Analyzed data to identify areas for improvement and optimize eCommerce websites for success, resulting in significant performance improvements and increased customer satisfaction.•Produced detailed reports for clients, providing valuable insights and actionable recommendations for improving their eCommerce websites and driving sales growth.

Ankara, Turkey

•Gained experience working in the Education, and Marketing & Communications departments, demonstrating versatility and adaptability in a professional setting.•Provided valuable assistance with operational tasks such as event organization and creating narratives to enhance the target audience's understanding of the programs offered, resulting in a more effective and engaging information delivery.•Collaborated with the team to create a more consistent brand image by developing visually appealing presentations, informative pamphlets, and engaging content, contributing to increased awareness and recognition of the organization.

Ankara, Turkey

•Successfully crafted compelling narratives for clients in the restaurant, fashion, and self-branding industries to help them better connect with their target audience.•Collaborated with models to effectively convey the client's desired message and image.•Proficient in using Figma, Adobe Photoshop, XD, and Illustrator to create visually appealing designs and graphics.

•I've had the opportunity to create strong brand identities for various clients, including startups, influencers, and websites. •Using my expertise in design and branding, I've helped clients convey their unique message to their audience, building a solid and memorable brand image. •I work with industry-standard software such as Adobe Photoshop, Figma and Illustrator to bring these brand identities to life.

Ankara, Turkey

•Designed and delivered personalized lesson plans for students of all skill levels, significantly improving their musical abilities and confidence.•Developed strong relationships with students and their families, fostering a positive and supportive learning environment.

Bachelor'S Degree, American Culture And Literature, 3.06

Activities and Societies: •American Culture and Literature Department, Department Representative •American Culture Society, President.

Bachelor'S Degree, Anglistik Und Amerikanistik

Activities and Societies: Erasmus Student Network, English Conversation Group•Participated in the Erasmus+ program as an exchange student.

English Language And Literature, General

•Enrolled in a language course to enhance my English proficiency, recognizing the importance of effective communication in today's.