As the General Manager, Director of Operations and the Director of Business Development at GBL since Nov 2021, I lead the operations and strategy of a animal hospitality firm that helps clients maintain their flock while achieving their goals. I use my skills in customer relationship management (CRM), business knowledge, and problem solving to deliver high-quality solutions and services to our be various clientele. I held the title of Director of Retail Operations at Triangle Cellular Repair from Sep 2018 until 2021, where I oversaw the operations and growth of multiple locations of a mobile device repair company. I wore many hats at as I had previously been working as a District Manager at Triangle Cellular Repair since Apr 2015, and had been responsible for the executive level strategic decision making, team sales, marketing, development and growth, opening additional locations, and HR liaison for the service-oriented retail division of a growing industry. I have a bachelor's degree in Anthropology from the University of North Carolina, and a passion for learning and growing in my field of expertise.