I m responsible for our premium support offering for a portfolio of customers in EMEA. I work closely with support, product and the account team

On top of my previous responsibilities, I provide technical leadership and am mentoring.I worked mainly on Cisco ACI and my last project was about implementing an infra-as-code pipeline, to build from scratch and operate geographically distributed ACI fabrics, without manually logging in one single time

In 2015, I designed, built and integrated an on-prem cloud infra based on Openstack, Cisco UCS (compute) and Nexus (networking hardware) to support a video platform à la Netflix for a cable service provider in Germany. At the time, it was cutting-edge and the beginning of agile and devops. I also built and operated two Video CDNs for the two major ISPs in Italy (one in Rome and the other in Milan).Generally speaking, I was providing consultancy and working in customer delivery… Show more In 2015, I designed, built and integrated an on-prem cloud infra based on Openstack, Cisco UCS (compute) and Nexus (networking hardware) to support a video platform à la Netflix for a cable service provider in Germany. At the time, it was cutting-edge and the beginning of agile and devops. I also built and operated two Video CDNs for the two major ISPs in Italy (one in Rome and the other in Milan).Generally speaking, I was providing consultancy and working in customer delivery (plan, design, implement). I worked with Openstack, VMware, NFV solutions, some IP Video products, and generic Cisco compute and networking gear. We would run requirements collection workshops with the customers and issue designs (HLD/LLD) and sometimes also implement and/or operate the solution ourselves. I am comfortable working with non-Cisco technologies and am an advocate of the open source ideology. I completed Cisco's "Consulting Development Program" and gained some management consulting skills and financial acumen. Show less

My early years as a firefighter at Cisco. Providing level two and a half technical support for the following products: (global) load balancers, SSL offloading, web caches, WAN optimizers, CDNs.I was working on "cases"- troubleshooting technical issues for major customers from all over the world. Depending on the difficulty, the troubleshooting process could last one hour or over a year.... I would keep ownership during the entire case lifetime and represent Cisco EMEA Technical… Show more My early years as a firefighter at Cisco. Providing level two and a half technical support for the following products: (global) load balancers, SSL offloading, web caches, WAN optimizers, CDNs.I was working on "cases"- troubleshooting technical issues for major customers from all over the world. Depending on the difficulty, the troubleshooting process could last one hour or over a year.... I would keep ownership during the entire case lifetime and represent Cisco EMEA Technical Assistance Center when interacting with various business units, partners and account management teams.I passed the CCIE Routing & Switching certification (CCIE #22021) and evolved to becoming a technical escalation point. Show less