• Planning, delivery and assessment of QQI Level 5 & 6 courses in Business English, Information Technology, Customer Service, Communications, and Leadership• Correction and marking of assignments/reports for QQI Level 5 & 6 • Delivery of IT classes to beginners and first time computer users - Learner registration - Dealing with learner queries - Provision of one-to-one assistance where required• Support of Transition Quality Assurance System & general coordination of onsite Local Training Initiative in conjunction with Waterford Wexford Education & Training Board - Input of learner attendance using Waterford Wexford ETB TACS system - Invigilation of exams & management of Assessment Supervisor documentation - Verification of assessment material presented under the Transition Quality Assurance Scheme for LTI - Upload of all results to RCCRS system - Preparation of all material for external authentication • Assisting with ECDL co-ordination and administration• Assisting with design and validation of FETAC/QQI modules • General reception and administration tasks including student queries• Updating customer databases as required

• Involved in events management and fundraising which frequently exceeded financial targets• Assisted in the development of new and potential corporate donor relations, whilst maintaining and building on existing ones• Meet and greet at all events to ensure the strengthening of corporate relations• Financial monitoring and reporting of all charity projects (Malawi, Uganda, and Nairobi)• Reporting of financial and statistical information for Board members• Assisted in the management of partner relationships, e.g., Irish Aid, UNICEF Ireland• Financial and online banking management including payroll, invoicing, receipts, and lodgements• General administration duties such as calendar management, flight and hotel bookings, and general office duties

• Assisted in the successful meeting of targets in preparation for various property acquisitions• Assisted in the successful recovery of bad and unpaid debts • Arranged AGMs: preparation for meeting, minutes, and financial reports • General administrative duties including filing, binding, photocopying, and printing• Analysed and reconciled monthly expenses for approval

• Assisted in the development of sales strategies with an emphasis on key account management• Delivered and met sales targets on a monthly basis• Managed customer interactions in pre-sales, sales, and post sales activities• Maintained customer accounts and records• Provided outstanding customer experiences and improved sales outcomes for personal card holders and business customers• Worked effectively as part of a hardworking and customer driven team