● Sell club memberships and generated new business through prospecting and client outreach.● Host events and workshops to drive in-club lead generation.● Consistently achieve and exceeded individual sales, renewals, and ancillary service targets.● Conduct strategic pre-planning each month, focusing on securing member referrals.● Build strong relationships with prospective and current members.● Collaborate with the General Manager, Regional Sales Manager, and sales team to promote club services, programs, and products.

● Led and coached a team to achieve high performance and customer satisfaction.● Assisted the Front Desk Manager in hiring, training, and supervising staff.● Handled phone inquiries and provided accurate information.● Updated and maintained members' accounts.● Delivered exceptional customer service to members, prospective members, and guests.

● Addressed member inquiries, concerns, and discrepancies promptly and effectively.● Collaborated with other departments to assist with various related tasks as necessary.● Provided exceptional customer service to members, prospective members, and guests at all times.● Updated members' accounts accurately as required.

Galvanize is a 21st century school for engineers, entrepreneurs and data scientists. On eight campuses across the U.S., the energy, intellect and ambition of Galvanize students, members and alumni are at the heart of a learning community that promotes belonging and celebrates courage and growth. Our faculty and flexible blended-learning platform, combining part-time online education and in-person training, provide the most relevant and in-demand technology skills to anyone with the drive and determination to re-skill, up-skill and define success on their terms. Our members include first-time entrepreneurs, growing startups, and Fortune 1000 companies all looking to level-up.

● Trained new and current baristas related to Starbucks corporate protocols and procedures. ● Tracked ongoing production and barista stations for product efficiency and customer delivery. ● Worked all customer-facing, product delivery, and inventory stations as needed. ● Stocked new inventory and order adequate amounts of products in upcoming shipments. ● Accounted for daily monetary intake, managed deposits, and resolved transaction issues as they occurred. ● Excelled at delivering a friendly environment; ensuring customers and patrons have a safe and welcoming experience.

● Met weekly sales conversion from guiding customer traffic to increasing products sold. ● Met new account activation quotas, opening credit card and reward accounts every week. ● Lead monthly and seasonal store set-ups, staging store displays. ● Organized and cataloged store inventory in accordance with seasonal and promotional changes. ● Attended to customer requests and managed cash/credit transactions.● Co-managed store, created weekly schedule and wrote daily reports to District Manager.

● Assisted with product launch changes according to company SOP. ● Resolved customer service-related issues as they arose and determined resolution or escalated further to Store Management.●Drove credit and loyalty member programs by explaining benefits and encouraging customers to participate.●Provided great customer experience.●Processed transactions quickly and accurately reducing the customer's wait time.

● Managed enrollment administration and fee transactions for park-affiliated programs. ● Supervised youth workers and volunteers ensuring the completion of their responsibilities. ● Developed recreation curriculum for summer and winter activities. ● Recorded daily intake of visitors and participant activities using Microsoft Excel. ● Designed announcements, marketing materials and schedules in Microsoft Word.