Bernadette Monize Email & Phone Number

Toronto, Canada Area

Post all daily payments cash, cheques, and electronic funds transfer to customers' accounts. Maintain accounting ledgers by posting daily account transactions. Assist with month-end close, reconciliation, and journal entries. Assisted customers via email or telephone by providing excellent customer service. Answer customers' questions regarding problems with their payments. Created procedure manuals for new processes and update existing documentation as processes evolve.

Toronto, Canada Area

Challenge: To validate all carrier invoices related to network costs and to keep the cost of sales down.Calculate monthly Cost of Sales for assigned network componentsAnalyze the network costs billed by the Carriers to ensure that the amounts billed match with circuit inventoryIdentified cost reduction potentials, paying all bills associated with network services, detecting errors in the bills and managing carrier dispute process and credit adjustments as per requirements

Challenge: To ensure customers invoices were processed on time and accurately thereby ensuring constant cash flow. Customer base included residential, commercial and wholesale. Processed invoices for customer base of approx 1M, on various billing cycles (30) to ensure completeness and accuracy.Ensure billing was running 7/24 for optimization of time and resources.Performed quality control checks at various stages of billing to ensure accuracy.Provided support to test case development, execute test scripts, reports.Investigated, analyze and respond to billing problems/inquires.Performed reconciliation tasks as it relates to billing.Prepared monthly billing schedules and coordinated with 3rd party vendor for print/mail.Prepared weekly Billing Status Reports for Executive/Management team's review.Managed trouble tickets from customer support groups related to billing issues, approx. 20 tickets per day.Worked with Marketing Dept's to implement customer communications via the invoice on a monthly basis. Assisted with training new staff.

Challenge: To manage the day-to-day customers, invoices and paymentsReview and resolve pricing questions or billing issues directly with customersEnsure that invoices, credit memos and debit memos are sent to customers on a timely basisProcess credit and debit memos timely and accuratelyMaintain current and accurate customer billing/invoice files and other filings

Challenge: To specialize in the production of documentations and to present it to proper recipients.Responsible for writing technical reports and proposalsKept records of all documents written up in the companyMaintained up-to-date records of all company documents for products and services

Challenge: Provide confidential secretarial and administrative support to the Vice President.Proofread financial documents prior to releaseMaintain schedule and agendas of VPCoordinate calendar appointments, schedule meetings and conference callsPrepared background material and independently compose correspondence for the Vice PresidentPreparing new employee files

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