Bernadette Smith Email and Phone Number

Dog boutique offering quality canine essentials as well as personalised dog grooming & doggie spa services, a dog friendly cafe with speciality locally roasted coffee - all under one roof.

• Key focus is supporting our clients’ digital transformation of the Customer Experience (CX) using the Pega low-Code Platform and Industry Solutions. The Platform primarily covers business process management/case management and complex front, back and middle office solutions.• These solutions include Marketing & Decisioning, Customer Services, Field Service and Sales Automation, utilizing technologies such as AI (Predictive & Adaptive); robotics (assisted and unassisted); chat, chatbots, virtual assistants, co-browse; CTI and work force intelligence.• Lead SSC in UK & Ireland Financial Services Team selling digital onboarding and CLM/KYC (Client Lifecycle Management/Know Your Customer) solutions to both retail and commercial banking, wealth management and investment banking before moving to be Lead SSC in Insurance where I helped contribute to both new business and renewals.• Pega utilizes a selling methodology that involves running an in-depth discovery phase. This requires conducting operational walk throughs to fully understand the client’s business and technical challenges and end customer pain points in order to advise the best approach to digitalizing the end to end customer experience.

• EMEA based Senior Solutions Consultant recruited to help Sugar expand into the enterprise space, focusing mainly on a new territory the Benelux and the Nordics as well as assisting with the UK and Ireland as and when needed.• The CRM platform covers Marketing, SFA, Customer Support and Customer Engagement solutions and can be deployed as Cloud, hosted or on-prem.• Primarily, worked with and support the Channel Partners, VARs and OEMs, as well as working with a direct sales team.

• EMEA based Senior Pre-Sales Consultant helping enterprises with their digital transformation and digital workplace strategies. • Specializations include Digital Transformation, Digital Workplace, Activity Hubs, Social Business, Social Intranet, Enterprise Social Networks, Customer Communities, Partner Communities, Enterprise Collaboration, Information Strategy and Management. • The Jive Platform is technically complex and supports a large number of 3rd party integrations and plugins, as well as having analytical tools and machine learning algorithms (R2 is Jives very powerful Social Graph engine and Resonata powers Jives sentiment analysis). • Consultative selling approach using a 3-step methodology which is similar to the ‘Diagnostic Business Development’ approach I used at Zilliant. This helps us differentiate against the perceived competition and focus on Value and not features and functionality.• Originally hired to cover the Nordics and Northern Europe region, I have since also assisted across EMEA on a number of deals, including PWC, DeBeers, Nuclear Decommission Authority, Anglo American, Lorenz Snack, KICs, Vimplecom Eurasia and more recently supported Jive’s new venture into the Russian market, attending a number of prospect and partner meetings and supporting the first Jive Conference in Moscow. • Enterprise focused but I also assisted on some mid-market deals in the newer markets.

• EMEA/APAC based B2B Pricing and Sales Optimisation Consultant. • Vertical focus was Manufacturing, Distribution, Logistics, Shipping and Rentals.• Key global wins included Air Products, Euro Car Parts, OCCL, Hapag Lloyd, St Gobain Glass, UPM, Atlas Copco.• Trained in and used the ‘Diagnostic Business Development’ methodology for consultative and solution selling. Trained on Tableau.

• EMEA/APAC based B2B Pricing Optimisation Consultant.• Deep consultative selling role, looking at the B2B pricing processes within a company and then recommending how to use the PROS Platform to drive revenue and margin improvement. • This is a senior pre-sales role with a heavy consultative approach (similar to McKinsey and SKP) with very long sales cycles, but the deals are multi-million dollar in size and global deployments.• Vertical focus was Manufacturing, Automotive, Chemical, Pharma, Bio and Distribution.• Key global wins included Volvo Group, 3663, Wacker Chemie, and Wolseley group. • Trained on Peter Cohan’s Great Demo.