Bernadette Smith Email and Phone Number

A highly experienced Project Implementation & Delivery ManagerWorking with Relationship Teams to maximise operating efficiencies, deliver new products and drive change. I also have extensive knowledge in Business Management, having performance managed corporate teams to achieve and exceed Key Performance Indicators.Confident and personable I am comfortable engaging with stakeholders at all levels. Happy to work independently or as part of a wider teamI am driven and dedicated with a passion for securing the best possible outcomes for internal and external customers. Strong analytical skills, creating, analysing and presenting data to drive performance, strategy and change.Examples of programmes implemented and delivered: Sterling Libor Transition, digital adoption of CRM & Microsoft365, Adoption and delivery of changes to both lending and deposit products and programmes. Adoption of Digital Banking platforms. Digitalisation of Customer Experience feedback programme for Large Corporate Clients. Rapport, Learning and development platforms and content. Previous roles include PMO for Natwest LIBOR Transition Programme, Change Implementation and Delivery Manager and Business and Performance manager.