Bernadette Tapper Email & Phone Number

Lucerne, Switzerland

Zürich Area, Switzerland

•Coordinating all parts and material requirements for maintenance of airline fleet during designated ground time •Purchasing parts and material from external suppliers as required during ground time•Liaising with Maintenance Service Centres (MRO), Ground Time Managers, suppliers and internal departments to ensure all deliverables meet ground time

Brussels Area, Belgium

-Managing and steering operational handling-Managing Ground Handling Agent (GHA), trucking companies and internal parties to ensure operational goals are met-Analyzing qualitative data and dashboards to steer and manage contractual parties -Liaising with Customer Service & Inside Sales, Account Management and Business Development teams to improve operational quality

Zürich Area, Switzerland

-Participating in the Entry-Into-Service (EIS) of an all new aircraft program (CSeries/ A220), covering parts and material topics-Contract administration and negotiation-Process design and implementation-Collaborating internally and externally to improve supply chain issues-Strategic leadership and proactivity regarding customer operations-Acting as Bombardier’s representative in the region, ensuring the relevant resources are allocated internally-Ensuring adequate… Show more -Participating in the Entry-Into-Service (EIS) of an all new aircraft program (CSeries/ A220), covering parts and material topics-Contract administration and negotiation-Process design and implementation-Collaborating internally and externally to improve supply chain issues-Strategic leadership and proactivity regarding customer operations-Acting as Bombardier’s representative in the region, ensuring the relevant resources are allocated internally-Ensuring adequate administrative support is provided regarding order management -Engaging actively with senior level representatives within the customer organization to address concerns and suggest process improvements-Proactively overseeing all activities (ie. KPI Reporting, Program Reviews) related to the account-Leading and participating in on-site customer meetings and regional reviews, and other events as required Show less

Stans, Switzerland

-Drafting, negotiating and administering contracts with MRO and Spares suppliers -Formulating, issuing, coordinating and analyzing procurement proposals -Monitoring supplier performance against contracts-Liaising with internal departments for contractual needs-Supporting team members for data procurement and data preparation

Montreal, Canada Area

-Contacting internal and external suppliers to find a solution in AOG and time-critical situations-Purchasing spare parts to support in-service requirements (all ATA chapters) -Communicating timely information to customers and management -Communicating/liaising with freight and logistics companies for delivery of customer orders-Supplier management and governance-Representing the company in a professional manner as a member of the Customer Response Centre

Montreal, Canada Area

-Establishing the price of spare parts by observing pricing and cost control rules -Liaising with internal departments in order to determine costs of parts, considering customer satisfaction and profitability-Participating in financial projects within the Pricing team as well as across various functions-Analyzing financial data and reports for cost control-Supporting and responding quickly to time-critical pricing requests (on-call)

Montreal, Canada Area

-Dealing directly with international aircraft owners and operators, evaluating their needs and servicing accordingly-Coordinating with planners, buyers, warehouse depots and Customer Response Centre to ensure delivery of required parts-Managing a dedicated group of customer accounts through dedicated, regionalized service-Processing customer purchase orders, RFQs (quote requests) and credit requests -Assisting customers in resolving invoice and shipping issues-Managing backorders