Bernadette Mchugh Email & Phone Number

Attleboro, Ma, Us

Boston, Massachusetts, United States

Technical support advisor to Compass Lexecon professional staff on all information technology issues, providing technical solutions in support of computer and local area networks. Ownership in providing applications and systems support, voice systems, (Cisco IPT) application, and Active Directory administration. Provide support and detailed knowledge of computer software and hardware, basic level network operating systems, advanced PC applications, Active Directory administration, Internet services, mobile support, videoconferencing support, and strong knowledge of Microsoft Office applications. Working as a part of the global Compass Lexecon team for all technology-related issues at the local office level in the Boston and NYC offices.

Boston, Massachusetts, United States

Provide tech support within a small IT team in a Mac, Windows, and Chromebook environment. Streamlined departmental documentation and knowledgebases by creating intranet sites for each team. Account creation, access and licensing, and systems support for approximately 500 employees based in both Boston and the Dominican Republic. Also joined the Account Servicing Support team for our in-house apps and Salesforce support requiring near-instant resolution of mission-critical issues, as needed. Assisted in audio recording and editing for phone system menu, as well as supporting VoIP system. I jump in wherever and however I am needed, spanning across several departments by utilizing my vast skill base.

Providence, Rhode Island, United States

Primary point of contact for organizers, participants, and speakers in providing dedicated service during events including filming, tech support, AV support, and photography/video editing. Single-handedly runs 95% of virtual workshops with agility in a high-pressure environment. Directly represent ICERM via social media with continued success, quadrupling ICERM’s Twitter following by 4 times since taking over. These activities are vital to successfully maintaining the institute's status as a top NSF-funded math institute, allowing for a recent grant award of $23.7 million dollars.

Providence, Rhode Island

Doubled ICERM’s social media following having created and increased engagement of multiple accounts, utilized social media knowledge, graphic design, and photography/editing skills which delivered a significant improvement in post quality. Demonstrated decisive judgment and tact in dealing with delicate situations that would be potentially damaging to the institute's reputation, which lead to the Director of the department assigning me full autonomy and ownership of these tasks and deliverables. Maintained web-based applications and designed website content/graphics with less than 24-hour turn-around time.

Providence, Rhode Island Area

Update and maintain website content and web-based applications used to support and promote the NSF funded Institute, and its activities, including semester programs, workshops, and special events. Assist in quality assurance testing of web content and data systems. Perform IT support in a mainly Mac environment, audio/visual support for all events, and routine maintenance as needed. Provide technical training to staff, including documentation and presentation materials.

Worked with team members responding to requests for the creation, modification or termination of all electronic accounts. Responsible for secure handling of requests for authentication certificates used for encrypting network traffic, files, and email messages. Provided first-level desktop computing support regarding the use of central computing services. Was the go-to person for website and Photoshop assistance.

Providence, Rhode Island Area

Provided skilled technical support to the entire Education Department in a timely, friendly and efficient manner. Also provided support for the development of the department’s external and internal website. Handled upkeep and new design of Department web pages utilizing PHP and MySQL within HTML. Designed logos, presentations and a departmental computing newsletter. Responsible for purchasing all of the department’s technical equipment.

Providence, Rhode Island Area

Delivered high-level technical support to the entire Brown University. Responsible for timely resolution of submitted trouble tickets, researching issues, updating and tracking escalated tickets. Performed as back-up personnel to the Computing Accounts office, setting up user and departmental access to the network, access to mainframe applications, and handling terminations of accounts; all requiring a great deal of confidentiality.

Cambridge, Massachusetts, Us

Served under the Director of IT playing an integral part in the resolution of time sensitive and confidential cases while attending college. Traveled independently to high-level users remote home offices to setup hardware, software and network connectivity. Provided day-to-day hardware and software support to 50+ users. Troubleshooting, maintaining, and upgrading of user workstations and peripherals, from basic OS and software installation, to replacing and upgrading all types of hardware. Handled server backups, performed routine audits, operating system updates and configuration changes. Diagnosed network issues such as connectivity and user/group permissions.

Studio Arts

Art/Art Studies, General