• Liaising with Travel Designers on all bookings in an operations capacity• Contacting suppliers in writing to confirm or cancel relevant services giving them all special requirements as mentioned above, ensuring that cancelled space has indeed been cancelled• Receiving a confirmed booking from Travel Designer including special requests e.g room allocation, dietaries, ages of children, group dynamics, and any other additional information from Agents• Ensuring all service lines are loaded correctly in WW• Feedback to all properties where guests are due to travel to mitigate complaints down the line.• Calibrated RT system with the help of Wilderness Web developers to suit our purpose hence reducing issues of missed transfer to nil.• Played a pivotal role in setting up of Operations department.• Took up Touring Manager roles, managed and delivered exemplary performance.

• Coordinate all guest movements and transfers coming in and out of JKIA & Wilson Airport.• Allocate transfers to Asilia Transfer drivers and third parties• Handling of Duty Manager Phone• Handling all Managers' and Directors' bookings in Nairobi (accommodation, flights, and transfers.• Meeting guests at the airport when necessary• Liaise with the camp manager on arrivals, departures, and delays if any• Coordinate air freight of supplies between Nairobi and camps• Administrative and other duties as requested by Nairobi office• Booking and ground handling of all transfer.• Developed written documents and reports related to programs and operations• Designed data optimization and interfaces for user interaction• Created models to forecast and predict quantitative and comparative evaluations of various business solutions• Completed paperwork, recognizing discrepancies and promptly addressing for resolution