• Coordinated and monitor the day-to-day operations and management of multiple retail staffing projects.• Communicated to clients as needed with a high level of professionalism to ensure all goals and objectives were met and/or exceeded.• Monitored and communicated with teams on performance.• Report on metrics for each project• Troubleshoot and resolved project issues• Follow policies and procedures and provided guidance to Field Managers and Associates.• Completed administrative tasks as directed (i.e. timesheets, client reporting, and new hire paperwork)• Worked a variable schedule.

• Lead successful sales campaigns, promoting staffing solutions to a prominent National Project Management Client, utilizing persuasive communication and tailored proposals to secure new business partnerships• Pioneer client-specific programs seamlessly aligned with distinct business needs, leveraging profound industry understanding and client objectives to formulate comprehensive solutions• Skillfully amend and execute terms within master service agreements, ensuring precise alignment with both client expectations and company policies• Play a pivotal role in budget development, streamline billing approvals, optimize collections strategies, and ensure meticulous financial governance to uphold company profitability and client satisfaction• Direct the orchestration of safety meetings, meticulous audits, and thorough inspections to enforce adherence to OSHA regulations rigorously• Mastermind the strategic planning, meticulous execution, and vigilant oversight of preventive, reporting, and corrective actions; continuously identify areas for enhancement and ensure the implementation of comprehensive safety measures

• Manages store operations, including planning, merchandising, compliance, and day to day operations of store.• Supported and encouraged an open door atmosphere for over 330 associates by listening to concerns, researching company policies and suggesting resolutions.• Well versed in labor law and other regulatory compliance issues.• Assists Store Manager in all people practices i.e. hiring, training, coaching for success, development and termination issues.• Associate and management development through recognition, individual mentoring programs and performance evaluations. • Directly manage nine to ten salaried managers and over 300 associates.• Creation and implementation of marketing strategies to maximize profit. • Inventory management through product placement, monitoring, and inventory control systems. • Maximization of Profit and Loss statements through various cost control measures. • Development and implementation of departmental and facility budgets through sales forecasting, quarterly budgeting, and profit and loss statements.

• Developed and implemented a comprehensive framework and infrastructure to track, report and provide snapshots of key organization initiatives, ensuring accurate monitoring and assessment of program health within multiple stores in the Raleigh market. • Created solutions by assessing key opportunities, determining the strategic approaches, identifying current state and collaborating with cross-functional teams to assess needs and to measure success.• Implemented program plans, change management strategy and solutions by communicating and coordinating with leaders to manage expectations and build trust.• Over saw job-related activities and assignments by developing and maintaining relationships with key stakeholders.• Monitored milestones and tracked deliverable execution of programs and preparing and/or presenting weekly performance reports to senior leadership.• Prioritized critical issues for root-cause analysis, identify risks, escalate complex or difficult issues and identified key decisions needing to be made.• Identify and address improvement opportunities, showing adaptability and promoting continuous learning.• Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity.

• Manage day to day operations of a specific area of the store i.e. merchandising, planning, scheduling, associate development, and customer concerns. • Plan seasonal sets to develop optimal sales through merchandising and product placement. • Work with store vendors to build strong relationships to produce optimal sales. • Manage in stock levels of specific departments to increase sales. • Directly manage three to four hourly supervisors and twenty to fifty associates.

Project Planning

Manager over Furniture