• Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employ-ability, dependence and relationship. • Request examinations, re-examination or opinions to evaluate disabilities resulting from diseases or injuries. • Review claims cases to assure all issues have been addressed, applies and interprets VA laws, including veterans’ case law, existing statutes and procedures, precedent rulings and state law in the adjudication process. • May conduct interviews in person or by phone with veterans, representatives and advocates to explain the full range of VA benefits and related programs. • Prepare and release correspondence for use by other federal, state and local agencies.

Property Management • Establishes rental rate by surveying local market and calculating overhead costs, depreciation, taxes, and profit goals• Attracts renters by advertising vacancies, obtaining referrals form current tenants and explaining advantages of location and services• Veteran Owned Business & Licensed

• Evaluated performance of groups of up to 54 employees, recommending and implementing procedures for improving performance• Re-evaluated the military’s medical waste disposal method, which caused medical and potential legal issues, persuading them to overhaul methods, with significant long-term savings• Participated in training exercises emphasizing physical security and safety, earning the HSE Leadership Award, Health, Safety & Environmental• Collaborated extensively with the legal department to protect stakeholders and company interest in case of routine adjustments to the contract• Frequently invited to sit in on senior management meetings, providing methodologies—such as eight-wastes analysis, Ishikawa, and Pareto methods—that resulted in expanded and improved operations• Managed the department’s budget by tracking detailed financial information and implementing controls and procedures, staying within budget• Routinely identified ways to reduce overhead and transactions costs for company and client in addition to up-selling the current project, increasing profitability

• Reevaluated the need for $3K technical equipment for non-managers, reducing equipment expenditure by $60K and generating long-term maintenance savings; policy was later adopted companywide• Earned promotion from operator to managing 54 locals and 20 expats 24 hours a day• Conducted frequent inventories in accordance with the SOP process to prevent loss of equipment and supplies, maintaining 100% accountability and serviceability of property• Guided the IT department through the entire software engineering process, developing software that enabled each department to determine its equipment needs more precisely• Aggressively maintained site compliance with military standards while identifying and leveraging efficiency improvements, ensuring retention of hundreds of millions of dollars a year in company revenue• Organized an execution plan to strengthen the company's large-scale service delivery capabilities by offering an additional service, increasing revenue• Collaborated, negotiated, and maintained correspondence with U.S. military leadership to coordinate delicate yet crucial operations, balancing battlefield risks with mission standards and needs

• Received and inventoried sensitive items from internal and external customers to be incinerated, meticulously managing the inventory database

• Supervised and maintained the security of $3.6 million of highly sensitive intelligence equipment• Tracked targets with geospatial technology, deciphering and providing leaders with information that enabled them to make informed decisions