Bernard Matthey-Doret Email & Phone Number

Switzerland

Manage Spare Parts for MATISA tampers, track renewal trains, ballast regulators and other machines used for the maintenance of the train tracks

Switzerland

Customer Service Department Manager (07.2007 – 04.2015)(Help desk, installation and commissioning, training, service level agreement)- Manage the global customer help desk and first level support- Maintain and develop the product documentation- Monitor solution installations, commissioning and client training- Define and maintain service level agreements - Lead a team of the field service engineers- Improve margin and profitability on technical serviceSoftware Product Manager (Since 04.2015)- Handle the technical development and planning of software associated - Manage human and financial resources associated with the product development and maintenanceHSQE Manager (since 2009)- Manage the overall HSQE certification for Quality Management (ISO9001), Health and Safety (OHSAS18001) and Environmental Management (ISO14001)- Conduct internal audits, drive all components to norm compliance - Lead HSQE reviews- Ensure the quality of finished products- Set departmental continuous improvement objectivesIT infrastructure Manager (Since 2010)- Administrate, monitor and maintain all IT servers and business critical services- Optimize mobile communication costs and performance - Prepare and maintain workstations and servers- Design and implement a disaster recovery plan and backup strategy- Provide support and helpdesk for employeesMember of the senior management team (Since 2009)

Switzerland And Germany

- Manage worldwide technical support activities for automation products (30 people located in the whole world)- Represent the after sales businesses in multi-functional automation products development teams (marketing, production, R&D and after sales) - New product, first installation at customer site

Usa, South Korea And Switerzland

Field Service Engineer and Training Center Manager – Switzerland (1997 – 2000)- Install and commission Ismeca products for the semiconductor industry- Train customers and field service representatives - Develop software components for equipment, handle upgrades at customer site- Technical support on the products and softwareSouth Korea (1996)- Define and implement a regional service organizationUSA (1993-1995)- Installation and commissioning, in the United States of America, of high speed automation equipment for the test and the packing of electronic components

International General Certificate In Occupational Health And Safety

The NEBOSH International General Certificate in Occupational Safety and Health is a globally recognised qualification (British Safety.

Responsible Of Management Systems, Hsqe

Master, Business, Post Grade In Business Studies (Refa-International)

Activities and Societies: Technicien ET en Gestion d’Entreprise EPD-ESBusiness studies, post grade Diploma (2 years - part time) Economy.

It Management, Robotics, Etc...

Miscellaneous seminars and training in Switzerland and abroad on IT (Information Technologies) and robotics

Education record

Activities and Societies: Eureta Engineer registration

Master, Computer And It Engineer

Computer and IT Engineer Diploma (2 years - full time) Progamming languages: Basic, Pascal, C++, etc... Computer communication.

Bachelor, Mechanics

Bachelor in Mechanics (CFC de Mécanicien de Machines)