Directed the enhancement of organizational practices and policies, ensuring compliance with legislative changes at all government levels and the implementation of AODA and PIPEDA principles across the organization.Led the organization's digital and technological strategy by conducting a comprehensive audit of the current state, evaluating the requirements of both staff and clients, and executing sustainable, cost-effective enhancements for long-term improvement.Elevated the organizational public image through the creation and implementation of a Brand Style Guide and an effective social media strategy.Elevated staff knowledge through the facilitation of webinars, the formulation of a unified onboarding strategy, and the establishment of an intranet platform for centralized storage of the organization's guiding documents and resources.

Contributed to the development and implementation of online courses and membership platforms, resulting in $20,000 in digital sales and the establishment of a thriving digital community for on-demand access to fundraising resources.