- Superior customer service skills, excellent work ethic; responsible, dependable, positive and optimistic - Possess current certification in CPR / First Aid, ASIST and CPI. - Well-developed interpersonal skills and the ability to build and maintain effective working relationships - Demonstrate outstanding problem solving and listening skills, able to understand and follow instructions accurately and diffuse difficult situations with tact and discretion- Strong interpersonal skills and the ability to build productive relationships- Sound ability to communicate effectively both orally and in writing with all levels of staff and customers- Above average record of punctuality, attendance, safety and work performance- Proven ability to prioritize and organize time to accomplish multiple project tasks within deadlines - Proficient in MS Office (Word, PowerPoint, Excel), fast, accurate keyboarding skills - Demonstrate good judgement, courtesy, tact, discretion and sensitivity to diversity in all interactions- Self-motivated, able to work independently with minimal supervision and as a collaborative team member- Advanced problem solving, active listening, analytical, problem-solving and decision-making skills- Flexible, reliable, willing to work any shift, on-call, overtime, weekends and holidays