My Colleagues and I maintain and operate Under Armour's Rialto's facility's IT Department, scaling at 1.2 million square feet. Providing Help-Desk, Desktop Support and Onsite Technical Support and Analysis. • Administer, manage and modify Active Directory Accounts, Domains and Group Policies• Creating and maintain email addresses and distribution lists in Microsoft Outlook Exchange Server 2013 and Outlook Web Access• Utilizing Service Now ITSM Software to create, document, record, follow up and conclude on all incidents following the SLA guidelines• Provide Remote Technical Support using Dame Ware software to all Under Armour employees and contractors • Configuring, Deploying and Managing all Company's workstations, laptop, printer and Apple Device's• Enrolling UA employees mobile device's in Microsoft Intune App, allowing them access to company email and resources from there tablet's or phone's• Setting up Cisco IP Phone systems in Cisco Unified Contact Center Express "UCCX” for internal and external employees• Creating End-user access in IBM System I and Manhattan's PKMS Warehouse Management Software• General troubleshooting, maintenance and repair on all Thermal and laser printer equipment• Demonstrating exceptional people skills and maintained a calm demeanor during every phone call or in person • Serviced Clients having hardware, software and networking issues• Provide help desk support to end users of proprietary software• Resolving hardware and software related issues by implementing patches and system upgrades• Create service tickets to request service parts or technical assistance• Researched employee technical issues to resolve complaints promptly

• Recognized as a leader and promoted to Lead Hardware Technician; where additional responsibilities included: • Training/mentoring new technicians build processes• Responsible for upkeep of build processes/editing appropriate documentation• Monitoring of project statues, escalation of issues to Project Manager/Client Team as needed, and organization of project equipment.• Resolved issues that occur and escalating to the client when required • Configuring computer workstations and other equipment for both clients and employees• Create , modify and remove user's from Active Directory and Microsoft Exchange Server• Troubleshooting, sync , restore and update Apple Hardware and devices• Mass Deploying iPhones and iPads using the Apple Configuration Tool on a enterprise level• Enrolling iDevices through Airwatch and Mobile Iron “MDM”• Installing and maintaining Microsoft Windows XP and Windows 7 Enterprise OS• Backing up and restoring sensitive client data• Supervised peers ensuring that they complete core objectives and trained them to take on new tasks• Perform internal audits to verify all company assets are accounted for and also perform quality assurance checks • Participate in hardware deployments and assisting the project coordinator overseeing project development • Execute standard encryption process to conform to Client’s Service Level Guidelines • Sanitizing, recovering and backing up hard drives containing, classified information.• Traveled nationally and internationally to “POA” client sales meeting and provide onsite technical support and analysis• Using Siebel CRM database checking available inventory on equipment, Documenting and collecting information on users• Responsible for 2nd QC of all Laptops and accessories processed by Hardware Technician prior to shipment• Responsible for following up with Hardware Technicians regarding failure points uncovered during QC checks

• Accessing client systems, collecting and verifying Pharmaceutical clinical data, securing it to local servers, encrypting data to disk and send out to each clinical site’s primary investigator• Logging and documenting information using Siebel CRM database• Correlating with our US/ European based team on status updates pertaining to the project

• Onsite Computer/Network Technician• Responsible for servicing office computers, network and telecommunications