Bernard Gronowicz Email & Phone Number

Westborough, Massachusetts

Westborough, Massachusetts

-Handle a book of business with 5,076 customers worth $5,742,442 in annual revenue. -Prepare at least 10 quotes per day for portable restrooms, restroom trailers, shower trailers, and temporary fencing for construction and event use. -Receive at least 10 calls per day from customers to resolve invoicing issues or to order new service.-Submit purchase orders and contract documents to USS legal department for review.-Negotiate and send purchase orders to subcontractors along with job details.-Prepare and submit credit requests to credit department for approvals and processing.

Westborough, Massachusetts

-Entered orders for portable restroom/fence deliveries/pickups into Microsoft Navision system for major event customers such as Tough Mudder, Spartan Race, ESPN, Avon Walks, RNR Marathon, and GMR Marketing.-Processed over 10 major event orders with hundreds of units per day with 100% accuracy to ensure customer satisfaction with on-time delivery, servicing, and removal of units.-Processed adjustments to existing orders with 100% accuracy to ensure correct equipment is delivered/removed from customer site and billing is correct.-Processed orders for National Account customers such as Republic Services, Discount Waste, All American Waste, and January Environmental Services, paying attention to the smallest details of their agreements to ensure total compliance with contract terms and thus guarantee timely invoice payments and customer satisfaction.-Negotiated and cut purchase orders to vendors to supply events where United Site Services does not have a yard or may be sold out at a given time.

Westminster, Massachusetts

Audited district offices on a daily/weekly basis to ensure 100% compliance with federal/state prevailing wage laws, preventing organization from being barred from bidding on government contracts.- Worked with 25 district offices covering 13 states regarding any questions concerning prevailing wage.- Trained employees how to use five various systems relating to prevailing wage payment.- Increased customer satisfaction regarding prevailing wage matters by returning call within the same day it was received.

Worcester, Massachusetts

Served as a leader to four fire alarm service technicians. Interfaced with customers, technicians, inspectors, sprinkler fitters, outside contractors, and corporate office to resolve any and all customer service related issues (including invoicing) to guarantee a positive relationship for a $1M service operation.- Ensured 100% compliance with customer service documentation requirements by reviewing each tech's paperwork on a daily basis.- Reduced need for multiple return trips by 55% by reviewing each service call as it came in and instructing central dispatch office which specific tech to send to the call.- Improved a negative relationship with a $500,000 five-year maintenance agreement customer by personally meeting with client and providing invoicing and inspection reports in the format required by a governing body. Action resulted in invoices being paid in 30 days, down from 250 days in prior year, as well as customer awarding another $40,000 a year in business to the portfolio.

Westminster, Ma

Managed team of nine individuals responsible for processing new, modifications, and/or terminations to service contracts for 40 district offices in the organization's systems.-Reduced contract processing time to 1 day down from 3 days prior by monitoring workflow and assigning specific task to team member best suited to handle it.-Cross trained all team members to ensure all could handle all tasks associated with position.-Met deadline of processing an average of 1,000 transactions per month 11 out of 12 months.

Westminster, Ma

Trained and assisted maintenance agreement sales reps with an online web-based quoting tool.- Answered an average of 20 tickets per week regarding issues using the tool.- Reduced inquiries to company IT Help Desk by 57% by writing and posting 25 training documents to company intranet site addressing common questions regarding tool usage.

Westminster, Ma

Managed staff of four contract administrators to input $10M of national accounts annual business for 140 district offices.-Ensured 100% of business received, for a given month, was input into the system in the month it was received by monitoring staff daily and assisting with entry if necessary.

Westminster, Ma

Managed staff of four contract administrators to input $10M of national accounts annual business for 140 district offices. - Ensured 100% of business received, for a given month, was input into the system in the month it was received by monitoring staff daily and assisting with entry if necessary.

Westminster, Ma

Invoice an average of 750 work orders per month to national account customers representing $1 million dollars worth of business; work with field sales representatives to prepare leasing contracts to customers.-Processed 100% of all work orders received within the month they were received.-Processed an average of 30 leasing sales per month.

East Deerfield, Ma

Oversaw train switching operations at railroad's largest classification yard.-Guaranteed that 100% of shift's switching operations for 500 railcars was properly documented by inputting car information with precise attention to detail. Crews of outgoing trains would then have proper documentation regarding location and contents of cars to be in compliance with Federal Railroad Administration requirements for safety.-Assisted with customer satisfaction by responding to customer inquiries regarding car's in-transit status by responding to phone calls within shift they were received.

Framingham, Ma

Responsible for monitoring account performance and releasing orders based on a customer's credit worthiness.-Collected and maintained a $6M accounts receivable file.

Westminster, Ma

Responsible for monitoring account performance and resolving billing disputes-Collected and maintained a $7M accounts receivable file.-Reduced over 90-day portfolio by 6.7% ($234K) in last year in position.