As a dedicated Software Asset Manager, I excel in optimizing software portfolios through strategic procurement and effective process and workflow optimization. My expertise includes ensuring cost-effective licensing, maintaining compliance with industry standards, and providing GDPR assistance to align software asset management with data protection regulations. By streamlining processes and enhancing workflows, I drive operational efficiency, reduce risks, and deliver maximum value to the organization.

Started as IT Logistic, promoted to IT Asset Manager and IT Support Engineer.- Study and update workflows, processes and Policies (ongoing improvement);- Implement JIRA - Insight (Assets) for asset management;- Assist with JIRA Customer Portal (internal and external) implementation;- IT Support - Intune, Exchange, AzureAD (1st and 2nd Line);- Assist on implementing the Zero Touch Experience and Modern Workplace.

- Ensure the fulfillment team was motivated and had everything needed;- Make inventories of stocks and manage stocks; - Contact with DHL and different carriers, in order to maximize revenue;- Create all documentation necessary to ship orders (waybills - FDA, invoices and shipping labels);- Daily KPI's in order to maximize our resources;- Contact with costumers to make sure all orders were shipped as requested;- Six Sigma / Lean implementation;- Quality Control - HACCP implementation (sanitizing plans);

- Preparation / handling of transport documentation (transport guides, delivery notes, cargo shipments);- Emission, conference and availability of documents that must accompany the vehicle and transport;- Develop reports on activities related to transport services performed;- Daily registration of the movement and preparation of activity maps, as well as monthly time sheets;- Contact with customers, ensuring information about transport and coordination with the operational department;- Managed logistics management for major customers (drawing up inventories, carrying out activities to identify and control goods and materials, inputs and outputs);- Administrative support of traffic coordinator / manager and direct billing support.

Check-in, Check-out;Reservation Management;Events Department assistance;Concierge;Night audit; CLS (reservation and allocation system); Big attendance events, such as weddings; Personalized service for different type of guests.

Besides shift supervisor, I was also night auditor once I got promoted, so I had to control the night shift, daily income, reports and I was on the primary stage of formation once we had new people working or trainees, (as a receptionist and with the systems we worked with, Protel and GuestCentric).As a daily shift supervisor, my main tasks were to delegate tasks, ensure all follow ups where done correctly or were beeing followed, handover with all the information, concierge, check-in, check-out, reservations, complaint management and overbookings, implementation of new procedures.As Night Auditor, besides the usual night shift (design by me), city ledger with all OTA's, invoincing and comissionables, management of the hotel siteminder (GuestCentric), availabilities and rates upload.I have gained a bigger resistance to stress, how to lead and motivate a team, sense of responsability and to delegate.Check-inCheck-outReservationsAllocationsGroup reservations and follow upNight AuditInvoice controlShift SupervisorVirtuoso / JMAK Reservations and follow-upConcierge

As front desk agent, we had to know the technical part, such as chek-in, check-outs, reservations, roomings, as a night auditor I had to do day closure, statistics, data base and daily/monthly reports.Once the hotel had openned only 5 months before, I helped with the creation and implementation of new Standard and Procedures. Group management, direct contact with the clients, guests and travel agencies. Assist to management. All of this was my day to day.Night AuditCheck-inCheck-outReservations

Oeiras GolfOnce graduated I embraced the project Oeiras Golf & Residence, beeing part of the team who openned the front desk, some of the roles where creating and implementing Standards and Procedures, data base and sales/prediction reports. After this innicial stage direct contac with clients, annual fee sales, reservations and personalized costumer service.Tee times Reservation,Green Fee Check-in,Sales Reports, Monthly and annualy profit reports,Data base (Players, stocks),Starter,Ranger.