- Installed, configured, and optimized audio/video equipment such as smart TVs, surround sound systems, gaming consoles, streaming sticks, and set-top boxes with a primary focus on smart home solutions and Home Theater technology adhering to Geek Squad's installation standards.- Configured and optimized home networking solutions, including routers, modems, range extenders, and mesh Wi-Fi systems, to ensure reliable internet connectivity and seamless streaming experiences.- Performed cable management and routing to ensure a clean and organized installation, minimizing clutter and maximizing safety.- Educated clients on the use of any equipment installed and various streaming devices, platforms and applications, explaining features, functionality, and remote control operation.- Helped to drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.- Performed a variety of fulfillment duties for clients in their homes including installation and networking In Home Security Devices and networking solutions.- Responsibly manages inventory using UWO and Best Buy Applications, Geekmobile maintenance.

- Designed and developed websites using HTML, CSS, JavaScript, and other relevant technologies and ensuring websites are responsive and compatible with various devices and browsers.- Optimized website performance for speed and SEO.- Created and curated engaging and relevant content for websites and social media platforms.- Designed visually appealing layouts for websites and social media posts combined with the creation of graphics, illustrations, and multimedia elements to enhance content.- Developed brand identities and style guides to maintain consistency across platforms.- Collaborated with clients to understand their design requirements and preferences.- Provided ongoing technical support and maintenance for websites.- Troubleshooting and resolving any issues related to website functionality or performance.

- Developed and implemented digital marketing strategies and targeted campaigns across multiple digital channels to increase product visibility and promote new launches.- Created compelling content, including product descriptions, videos, and visuals, to showcase products on the company website and social media channels.- Collaborated with product managers to highlight key features, benefits, and use cases of products through digital channels.- Created marketing campaigns (web design, content creation, video production, and social media for multiple organizations).- Monitored e-commerce performance metrics, such as conversion rates and average order value, and identified areas for improvement.- Developing and maintaining brand guidelines for internal and external use.- Managed market-driven development of products, business systems, and datasheets.- Companies Location: Foot Safe C.A (Venezuela), Fire and Safety Supply S.A (Venezuela), Fire and Detection Techgroup INC. (Panama), Safety 2011 S.A.S (Colombia).

- Maintenance, configuration, and optimization of all IT infrastructure components, including hardware, software, networks, servers, and telecommunications systems.- Ensured the reliability, availability, and security of IT systems to support manufacturing operations and business continuity.- Provided first and second level support to local and remote users and troubleshooting assistance to end users, resolving hardware, software, and network issues in a timely manner.- Managed help desk tickets and service requests, prioritizing tasks based on severity and impact on business operations.- Researched and implemented new technologies into business processes.- Managed technology equipment, computing and telecommunications. Installing and configuring computers, peripherals, and audio-visual equipment performing break/fix functions for desktops, laptops, printers and other devices.- Installed, configured, and supported network-related hardware and software including WAN and LAN setup.- Created and updated IT support documentation and user guides.- Wrote procedures, specifications and instructions under certification ISO 9001: 2008 for the area of infrastructure, communications and data backup.- Monitored logistics and inventory.