Bernardo García Suárez - 苏广博 Email & Phone Number

Shenzhen, Guangdong Province, CN

Shenzhen City, Guangdong, China

Shenzhen, Guangdong, China

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers' needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and… Show more

Chengdu, Sichuan, China

• Worked as #2 in the department, with special focus in beverage programs, team training and local cuisine-wine pairing.
• Redesigned new wine list from scratch.
• Designed “staff wine dinners”, which motivated my team and approached them to wine.
• Created wine incentive plans
• Increased BEV RVN up to 43% in the first 2 Quarters.

Chengdu

• Pre-opened and opened a 120 seating capacity All-Day Dining restaurant. Focused on training, budgeting, guest experience, adaptation to the new market and social media exposure
• 200 – 350 pax, 100K$/month business.
• +25 FOH member team.
• Built several promotions to increase social media awareness. Created guest database and boost covers
• Developing strategies and promotions to generate incremental revenue
• Created from zero full restaurant structure, welcome… Show more Pre-opened and opened a 120 seating capacity All-Day Dining restaurant. Focused on training, budgeting, guest experience, adaptation to the new market and.

Doha

• Managing a multi award wining fast paced restaurant. Focusing on guest experience, SOP’s and team growth.
• Recruiting, selecting and orientating new talents. Ensuring that proper training is received.
• +50 FOH member team
• Creating new systems to obtain smoother operations
• Ensuring that customer service standards are followed.
• Working, from scratch until implementation -on micros and further talents training, hand on hand with chef the cuisine in order to create… Show more Managing a multi award wining fast paced restaurant. Focusing on.

Dubai

• Worked as a Restaurant Supervisor in OKKU, a high-end stand alone Japanese Restaurant located at the entrance of Sheikh Zayed Road. Incredible concept. Great guests. Best team.
• +40 FOH member team.
• Managing all day-to-day operations.
• Recruiting, training and developing restaurant staff. In charge of their appraisals.
• Fully in charge of FOH trainings.
• Built SOP’s from scratch to implementation.

Dubai

• [5*GL #580.- 83% - 13 Outlets, F&B Rvn – 46%] Acting manager for a great variety of outlets including franchise restaurants; Wagamama and Trader Vics.Focusing on:
• guest experience
• staff motivation
• manning
• financial goals
• cost controlling

Santiago De Compostela Y Alrededores, España

Santiago De Compostela Y Alrededores, España

Full time job while studying57 covers. Lunch & dinner. 9 member team.In charge of the restaurant while the manager was absence, running shifts, developing new promotions, street marketing, scheduling, cost controlling, menu engineering.

Mallorca

Iberostar Royal Cristina in Mallorca, Spain. Iberostar Hotels & Resorts. [4* #326.- 96%]http://www.iberostar.com/hoteles/mallorca/iberostar-royal-cristinaAccommodation dpt internship. Front Office, Back Office and reservations.

Düsseldorf Y Alrededores, Alemania

NH City-Nord, in Düsseldorf, Germany. [4* #258.- 78%] http://www.nh-hotels.de/nh/de/hotels/deutschland/dusseldorf/nh-duesseldorf-ci ty-nord.html?action=search&stype=default&fini=&fout=&nadults1=2&nchilds1= 0&services=&maxPrice=&searchLauncher=home&stext=Kitchen dpt internship. Breakfast service, dinner service and developing new project in order to reduce.

Barcelona Y Alrededores, España

Hotel Majestic in Barcelona, Spain. [5*GL #303.- 80%] http://www.hotelmajestic.es Service dpt internship. Bar, roof-top lounge bar and breakfast service.

Santiago De Compostela Y Alrededores, España

77 covers. Lunch & dinner. 11 member team.Guest relation, running shifts, schedule, team training and team working.

Santiago De Compostela Y Alrededores, España

63 covers restaurant. Lunch&dinner. 6 team member.Working weekends and public holidaysFirst experience in hospitality! Learnt basis skills such as pouring, carrying plates, carrying the tray, serving the guest,...