Bernard W. Prado Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

As a Project Manager, I lead high-complexity initiatives for Food Service giants like McDonald's and Domino's Pizza. I oversee the entire project portfolio, managing deadlines, resource allocation, and ensuring effective communication between clients and development teams. My responsibilities include defining project scopes, identifying and mitigating risks, and conducting regular status meetings to keep stakeholders aligned.I also take the lead during Go Live events and assist in post-launch operations to ensure smooth transitions. Additionally, I manage key account KPIs, such as monitoring support tickets, resolving critical incidents, and meeting SLAs. My focus is on delivering impactful solutions that drive success for both clients and users.

São Paulo, Brasil

São Paulo, Brazil

São Paulo, Brazil

Responsible for Botmaker's Retail vertical, my role as Solution Architect is:- Study the problems of the retail market and translate into possible chatbot solutions- Create and stack chatbots that are easy to plugInplay for various conversational channels- Monitor the success metrics of the chatbots deployed and constantly evolve them.As a Solutions Architect I had the opportunity to launch +30 chatbots in several conversational channels and for several brands in the market, such as Lojas Americanas, Kavak, Havan, Coteminas, Samsung and Domino’s Pizza.I worked in the partnership with Google to implement Google Business Message in Brazil, and with the Telephony teams for the implementation of RCS and Apple Business Chat channels. I had the opportunity to participate together with Botmaker and Cielo cards to implement the first human service application in the card machines

São Paulo, Brazil

"We're a technology company that lets you build and manage bots to automate sales, serve customers, and provide internal support."My role is to boost and evolve large accounts for better digital service. As Account Manager, my roles are:- End-to-end monitoring of retail customers, from chatbot ideation to implementation/deployment and post-supervision of the bots' progress- Structure action plans with customers to create new bot implementations and evolutions- Create and track business metricsI work with major retail brands such as Lojas Americanas, B2W (Shoptime, Submarino and SouBarato) Havan and Coteminas

São Paulo, Brazil

"End-to-end receivables management platform with one click"Grafeno is a receivables management platform, focused on the credit market for large funds, the company's vision is to provide the life cycle of an asset within the platform, enabling the end-to-end of the credit application until its low in stock.Product Manager responsible for the Business Unit FintechForAll, where we had the mission of creating a product that would standardize credit requests in the market. My role within the squad is to survey the requirements, monitor the life cycle of the demand until the generation of the deliverable using Agile methodology and manage the development team, supporting on a daily basis, following the evolution of the IDPs and carrying out the individual feedbacks.In 3 months, the squad was responsible for launching the Bank Credit Note product, where we reduced the loan application SLA to 2 business days. Generating a loan turnover of R $ + 3MM in the first month.Product responsible for the development fronts with the company Socopa Corretora and Banco Central, I acted as leader of the Front-end team to create the layouts of new products and platforms.Leader of the UX and Design squad, where I have the opportunity with the team to test new ideas and develop products that support the financial market to become more digital.The squad is responsible for developing the layout of the Grafeno platforms, from the conception of mockups to production delivery, standardization of Front-End libraries, creation and updating of documentation and manuals, marketing and growth actions, and the entire testing workflow and usability evaluation of the sites as well as the management and operation of our laboratory for user tests.

São Paulo, Brazil

“Our dream is to impact the lives of 1B people”Responsible for the operation of messaging products, with a primary focus on the automation of service channels.I worked with the world pioneer team in the implementation of the WhatsApp Business API. My role in the squad was to raise the necessary requirements to integrate with the channel, bridge the gap between WhatsApp and the IT team and understand the behavior of the channel to create use cases.My mission is to digitize customer service channels based on understanding with the Operation, the idea is to support the SAC teams in automating tasks with BOT, thus helping companies to create valuable experiences for their customers, through technology.I was responsible for launching +60 BOTs in messaging channels, where I worked mainly with projects in Brazil, Argentina and Mexico, creating new service experiences in various market niches.Product leader within the SkyLab squad, focused on creating new cases, integrations and automations within the various service channels, my role was to manage the projects of major clients, study new integrations and opportunities to grow the services offered by clients at SAC . Together with the team, we had the opportunity to participate in cases within the SMS, WhatsApp Business API, RCS, Apple Business Chat and Facebook Messenger channels.Responsible for the management of Software House, I supported Movile's partners in the management of the product backlog. Using the agile methodology, we were able to prioritize demands and speed up valuable deliveries for the BOTs that ran on WhatsApp Business.ver menos

São Paulo, Brazil

Responsible for Estimating new features, I led the architecture team that had the mission of estimating and developing products for e-commerce customers. Monitoring the technical, financial and operational performance of the processes and projects implemented to send reports to the Board.Responsible for redesign projects for e-commerce stores tailored to the needs of the client and company business.

São Paulo, Brazil

Infracommerce is an e-commerce services platform specializing in omnichannel solutions and brings to the market a unique solution covering: omnichannel platform, operations, marketing and salesAs an intern, I was responsible for product backlog and supporting remote development teams.- Responsible for creating new features using techniques such as root cause analysis, acceptance criteria definition, user story mapping and prototyping.- Leader responsible for remote teams whose mission is product development for e-commerce company. Performing activities such as understanding and detailing the scope, creation and prioritization of backlog, creation and validation of layouts.- Assistance to B2C, B2B and B2E clients from different fields.

Mba Em Data Science E Analytics Ead

Technologist, Technology In Systems Analysis And Development