Bernell Jackson Email & Phone Number

• Retain the responsibilities of the Senior Project Coordinator
• Maintain and update CRM systems (e.g., Salesforce, HubSpot) with accurate customer, deal, and pipeline data.
• Assist in generating performance reports for sales, marketing, and customer success teams to ensure accurate and actionable insights.
• Support the documentation and maintenance of standard operating procedures (SOPs) for key RevOps processes.
• Provide day-to-day support for RevOps tools and platforms, acting as the primary owner of the Salesforce case queue, troubleshooting user issues, and assisting with onboarding new users.
• Assist with RevOps projects, such as collecting data, scheduling meetings, and managing timelines to ensure smooth execution.

• Proactively improved client time-to-value by 27% through process enhancements
• Collaborate with new clients and completed 3000+ diverse task including data migration and account set-up
• Lead the implementation and management of technology platforms used by SingleOps
• Train and support the customer experience team on the use of technology tools
• Simplify complex concepts and provide documentation for both internal teams and clients
• Utilize advance Excel functions like VLOOKUP and index matching for seamless data manipulation and analysis

• Collaborated with Implementation Specialists to onboard new customers
• Managed and prioritized 15+ account projects weekly, meeting strict deadlines consistently
• Automated manual Excel tasks using macros resulting in a 15% increase in productivity
• Utilized advanced Excel skills for data analysis and reporting
• Crafted comprehensive Standard Operating Procedures to streamline processes for internal teams and clients
• Fostered cross-functional collaboration with Sales and Customer Success departmentsTools: Salesforce, Zendesk, ChurnZero, Zoom, Excel, Chat-GPT, Slack, Google Sheets, Chili Piper

Charleston, South Carolina Area

• Managed and maintained a diverse client portfolio of 15 residential and 5 commercial properties
• Recruited and trained a diverse team of 4 employees
• Successfully negotiated and maintained individual client contracts
• Personally cultivated strong client relationships through effective CRM management and communication strategies
• Implemented customer referral program to facilitate advertising to encourage customer referrals
• Generated new business opportunities through targeted outreach efforts via social media, phone, and email

• Applied innovative sales prospecting techniques resulting in 134 new opportunities valued at $1.35 million
• Exceeded Quarterly sales targets consistently for 4 consecutive quarters, driving pipeline growth
• Closed sales from acquired leads, generating $75k in revenue
• Improved client retention by refining contact lists monthly and analyzing email metrics using Marketo
• Utilized LinkedIn, Salesforce, and Salesloft for lead generation and follow-ups
• Formulated strategies to identify client pain points, needs, and goals for effective solution selling

Charleston, South Carolina Area

• Monitored price data and daily alerts for 9 telecom service providers
• Proposed techniques to improve research quality and team productivity, leading to better outcomes
• Tailored geographic coverage to meet client-specific needs for accurate data collection
• Performed competitive analysis to keep research current and offer valuable client insight
• Managed customer support cases via phone and emailTools: Excel, Teams, Google Sheets

Charleston, South Carolina Area

• Increased brand awareness on Instagram, Facebook, and Twitter by 100-125%
• Designed marketing materials for direct mail campaigns to promote current offers
• Conducted market research to identify potential customers, supporting the sales team
• Supported event managers and cross-functional teams in marketing initiatives
• Managed the CRM database, enhancing efficient record-keepingTools: SquareSpace, Marketo, Salesforce, Canva, Facebook, Instagram, and Twitter