Bernell Jackson Email & Phone Number

• Retain the responsibilities of the Senior Project Coordinator• Maintain and update CRM systems (e.g., Salesforce, HubSpot) with accurate customer, deal, and pipeline data.• Assist in generating performance reports for sales, marketing, and customer success teams to ensure accurate and actionable insights.• Support the documentation and maintenance of standard operating procedures (SOPs) for key RevOps processes.• Provide day-to-day support for RevOps tools and platforms, acting as the primary owner of the Salesforce case queue, troubleshooting user issues, and assisting with onboarding new users.• Assist with RevOps projects, such as collecting data, scheduling meetings, and managing timelines to ensure smooth execution.

• Proactively improved client time-to-value by 27% through process enhancements• Collaborate with new clients and completed 3000+ diverse task including data migration and account set-up • Lead the implementation and management of technology platforms used by SingleOps• Train and support the customer experience team on the use of technology tools• Simplify complex concepts and provide documentation for both internal teams and clients• Utilize advance Excel functions like VLOOKUP and index matching for seamless data manipulation and analysis• Demonstrate superior organizational skills in creating, maintaining, and tracking project reports• Communicate, identify, and resolve project risk with clients and Onboarding Specialist Tools: Salesforce, Zendesk, ChurnZero, Twilio, Zoom, Excel, Chat-GPT, Slack, Chili Piper

• Collaborated with Implementation Specialists to onboard new customers• Managed and prioritized 15+ account projects weekly, meeting strict deadlines consistently• Automated manual Excel tasks using macros resulting in a 15% increase in productivity• Utilized advanced Excel skills for data analysis and reporting• Crafted comprehensive Standard Operating Procedures to streamline processes for internal teams and clients • Fostered cross-functional collaboration with Sales and Customer Success departmentsTools: Salesforce, Zendesk, ChurnZero, Zoom, Excel, Chat-GPT, Slack, Google Sheets, Chili Piper

Charleston, South Carolina Area

• Managed and maintained a diverse client portfolio of 15 residential and 5 commercial properties• Recruited and trained a diverse team of 4 employees • Successfully negotiated and maintained individual client contracts• Personally cultivated strong client relationships through effective CRM management and communication strategies• Implemented customer referral program to facilitate advertising to encourage customer referrals• Generated new business opportunities through targeted outreach efforts via social media, phone, and email• Achieved business growth by implementing innovative marketing techniques and leveraging client referrals• Administered and monitored social media presence across Facebook, Twitter, and Instagram platformsTools: Facebook, Twitter, Instagram, Excel, Canva, Intuit: QuickBooks

• Applied innovative sales prospecting techniques resulting in 134 new opportunities valued at $1.35 million• Exceeded Quarterly sales targets consistently for 4 consecutive quarters, driving pipeline growth• Closed sales from acquired leads, generating $75k in revenue• Improved client retention by refining contact lists monthly and analyzing email metrics using Marketo• Utilized LinkedIn, Salesforce, and Salesloft for lead generation and follow-ups• Formulated strategies to identify client pain points, needs, and goals for effective solution selling• Collaborated with account executives and marketing teams to enhance lead generation effortsTools: LinkedIn - Sales Navigator, Marketo, Salesforce, Salesloft, Teams

Charleston, South Carolina Area

• Monitored price data and daily alerts for 9 telecom service providers • Proposed techniques to improve research quality and team productivity, leading to better outcomes• Tailored geographic coverage to meet client-specific needs for accurate data collection • Performed competitive analysis to keep research current and offer valuable client insight• Managed customer support cases via phone and emailTools: Excel, Teams, Google Sheets

Charleston, South Carolina Area

• Increased brand awareness on Instagram, Facebook, and Twitter by 100-125%• Designed marketing materials for direct mail campaigns to promote current offers• Conducted market research to identify potential customers, supporting the sales team• Supported event managers and cross-functional teams in marketing initiatives• Managed the CRM database, enhancing efficient record-keepingTools: SquareSpace, Marketo, Salesforce, Canva, Facebook, Instagram, and Twitter