Bernice M. Email & Phone Number

Verifies information related to provider participates, including licensing and accreditation information. Visits state and accrediting body websites to access and verify information and lawsPrepares and maintains assigned reports, correspondence, and data pertaining to components of State FarmProvides feedback assistance support to families through phone calls, email, and on-line messaging to address financial obligations, waiting lists, policies and appointmentsReviews monthly claim and cases for processing. Validates submission against authorized department. Reconciles overpayments, returned checks, or other issues related to payment processingsReview daily, weekly and monthly reports in compliance with reporting policies and procedures and submissions in a timely mannerConducts research of policies and follows up in order to resolve discrepancies and problemsReview difficult and significant work cases and provides expertise in the resolution of unusually difficult or long-standing problems, and critical, sensitive, issues Notifies supervisor of any discrepancies and informs supervisor of any issues/problems that cannot be resolved. Assists the supervisor with review of policies to ensure consistency of application across regulated industryAssists with information needed for provider enrolled programs, and renewals,certification process, application status, and miscellaneous requirements

Answered inbound calls from customers, quickly assessed customer needs and proactively provided solutions for order placement, product inquiry, connections and activation of new customer accountsPossess strong time management skills, with the ability to interact with all personalities during calls Managing queries, complaints, data breaches, risks, and issues promptly until resolutionInvestigating customer issues in various systems and software and working with other departments as needed to resolve issues in a timely mannerGathers information from families related to enrolled customer of provider. Used verification information to determine authorizationDocumented details of customer interaction into CRM while on the telephone

Chesapeake, Virginia, United States

Responsible for loading and unloading shipments, organizing backroom spaces, constructing displays, and stocking shelves.Knowledge of operating pallet jack equipmentPlaced items in their correct locations, which may include bending, stooping, and reachingMentored, taught, assigned duties, recognized, supervised, and communicated with hourly associates correctly and efficientlyUnderstood, effectively followed, and enforced all company procedures, company policies, and laws regarding the supervision of hourly associates, the sales of all restricted items, and the use of chemicalsPrepared goods for the store shelves with price tags and transactions into the store inventory

Chesapeake, Virginia, United States

Greet and register guests and provide accommodations for special requests whenever possibleSale membership and gift cards Reviews enrollment paperwork to ensure that submissions are complete and current. Verifies documents related to eligibility, spouse, employment and family discounts or added feesAnswer phones lines and email for inquiries and bookingsReview contracts information and benefits of membership programEnsure that all cash, check and miscellaneous departments are in balance at the end of each shift.Scan, file and email documentsHandle daily opening and closing duties such as cleaning and restocking

Virginia Beach, Virginia, United States

Virginia Beach, Virginia, United States

Monitor guest facilities to be sure that rules and regulations are followed, and safety and order are maintainedClean equipment and locker roomsAnswer customer inquiries about cost, availability, policies and procedures of the facilityResolve guest problems and complaints or refer them to a supervisor when necessaryActivate emergency action plans and administer first aid when neededOperate telephone to answer calls, provide information, take message and scheduling appointments