- Proficient in AR/AP and bank reconciliations, ensuring financial accuracy and resolving discrepancies promptly.- Skilled in managing AP payments and preparing actual-to-budget forecasts to support financial planning and decision-making.- Experienced in posting month-end journal entries and maintaining precise bookkeeping records.- Efficient in data entry and ensuring the integrity of financial data to support reporting and analysis.

- Auditing a team of front-line agents across channels like Live Chat, Call & Email for transaction quality and SOP adherence for Customer service.- Perform analysis to identify root cause of customer pain & flag potential issues.- Maintain desired levels of productivity & accuracy on audits performed by self.- Participate in market research to identify customer needs and expectations for improvement.

- Maintain the financial records of the company by preparing and maintaining financial statements and reports using accounting software, such as Autocount and Sage UBS.- Perform bookkeeping, journal entries (e.g.: depreciation, accrual and prepayment), and reconciled bank statements to ensure the accuracy of financial data.- Conduct monthly and year-end closing procedures, including preparing P&L statement and balance sheet.

- Support the company in optimizing our financial transactions and systems by performing reconciliation of payments and customer accounts.- Communicate discrepancies to management team, identify slow-paying customers, and recommend collection candidates.- Exercise integrity and confidentiality in financial reporting, and comply with national and local financial requirements.