Bernice Chen Email and Phone Number

Selected Accomplishments:- Maximized operational efficiency by efficiently managing transition from a localized pharmacist workflow to a centralized/shared workflow model across all national Meijer Specialty Pharmacies demonstated by recognition as a top performer for outstanding productivity achievements during transition.-Achieved outstanding patient care outcomes by leveraging various Specialty Pharmacy tools and initiatives, contributing to the maintenance of Specialty Pharmacy Accreditations (URAC/ACHC) and Specialty Pharma contracts.- Increased utilization and referrals by collaborating closely with Sales Team to educate NYC clinics and hospital systems on patient services and emphasized how these offerings could enhance collaborative patient care.- Guaranteed uninterrupted and superior patient care and preserved workflow excellence amidst staff shortage during pandemic despite challenging staffing constraints by assuming additional roles and responsibilities.- Prevented lapses in care patient by mastering new systems expeditiously and ensuring smooth workflow continuity during multiple computer system transitions.

Selected Accomplishments:- Consulted patients on medication usage and OTC products to provide excellent patient care.- Delivered consistent superior patient care by conducting drug utilization review thoroughly.- Transcribed verbal orders and consulted with healthcare providers to recommend alternative drug therapies when applicable to support clinical excellence and collaboration.- Reconciled reimbursement issues and resolved insurance discrepancies and requests for prior authorizations for respective medications regularly, supporting execution of high standards of pharmacy operations.