Partner with the General Manager to develop strategy, implement best practices, and achieve branch objectives. Manages branch P&L performance against goals and participates with the GM in developing budgets and allocating financial resources to achieve business objectives. Directs and supervises all branch operational functions, including Customer Service, Equipment/Technical repair service/dispatch, Equipment procurement, Inventory, and Accounting. Managing merchandise, parts, and equipment inventory processes and inventory turns; including the resolution of inventory variances. Implementing general policies, procedures, guidelines, and standards; identifying process improvements to increase efficiency and reduce costs.

Manage North American distribution operations for a wholesale furniture importer. Establish policies and procedures for all operational departments in support of sales efforts including Customer Service, Warehouse/Shipping, Production, IT, and Quality Control. Co-ordinate purchasing/inventory flow for west coast company warehouse and east coast 3PL warehouse facilities. Assist CFO/Finance department with analysis and reporting of sales, customer profitability, labor productivity, operational/systems processes. Evaluate operational protocols/SOP and implement enhancements to improve company profitability.

> Responsible for implementing HR policies/programs and managing all aspects of employee relations and development. Maintain an employee-oriented, high performance company culture that emphasizes quality, continuous improvement, team-work, personal empowerment, and a commitment to Ideal Customer Perception. Ensure company compliance with all Federal /State personnel laws and transportation security requirements. Manage other HR processes including recruiting, benefits administration, occupational health and safety programs, and development of company compensation plans/policies.> Conduct operational analysis of HR and administrative functions for Seattle based international freight forwarder and 3PL provider. Identify process changes required to meet business efficiency goals and ensure general compliance. Work in partnership with department managers and staff to develop and execute on company strategic and operational plans and annual goals. Work with Sales, IT, and Operations; promoting team-based, collaborative culture with continuous improvement and adoption of best practices.

Provide leadership, operational direction, and sales support coordination for a wholesale furniture importer/distributor and bedding manufacturer. Manage strategic activities encompassing Warehousing, Distribution, Manufacturing, Production, Quality Control, Inventory, Customer Service, HR, IT, security, and facilities maintenance. Coordinate inventory flow and quality control initiatives with foreign (Asia) offices. Oversee distribution function including delivery fleet with drivers operating weekly schedules in the 11 western states.

Charged with full P&L responsibility for branch distribution operations in support of company corporate headquarters (Miami, FL); including customer service, warehousing, production, shipping, inventory, quality control, and human resources. Served as US Customs liaison for branch Bonded Warehouse facility.