Acquire new customers for the and service department and expand current customer’s sales in an efficient, professional, and effective manner according to established sale guidelines and company sales goals.

Identified business opportunities by recognizing prospects and evaluating their position in the industry along with researched and analyzed sales options. Sold products by establishing contact and developed relationships with prospects also recommended solutions. Maintained relationships with clients by providing support, information, and guidance which included researching and recommending new opportunities. Identified product improvements or new products by remaining current on industry trends, market activities, and competitors. Responsible for dealer development as well as key sales metrics including revenue, gross margin and market share. Maintained quality service by establishing and enforcing organization standards. Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Managed a region with gross sales of $31 million annually. Contributed to team effort by accomplishing related results as needed.

Lead, managed and administrate the Regional Training workforce supporting both dealers and customers. Regional Training Manager has dual reporting to the Manager, Dealer Education and Development and the Regional Service Manager in the region to which assigned. Also had the responsibility to identify needs for training curriculum development for future customer expectation. Scheduled of training activity for regional responsibilities and performed periodic training of dealers and customers. Performed the defined service certification process to insure the service capability of the International Truck and Engine Corporation network.

Provided Dealers / Customers with direction and assistance in the handling of product problems, customer complaints, recall programs, field changes, new vehicle in-transit damage and failures. Provided guidance to assure that proper new vehicle preparation and delivery procedures were followed by the servicing organization. Directed and administer company warranty polices. Performed audits on dealer and customer records to substantiate warranty claims. Assured proper failure coding and disposition of failed warranty material. Maintained a line of communication as it relates to product and dealer / customer problems and business. Conducted accident investigations, submitting required reports and information to minimize the company’s exposure in cases of litigation, settling limited exposure cases. Assisted with dealer service personnel development. Conducted individual territory training when required. Promoted and assist dealers with service marketing activities. Improved customer support return 800 number customer calls. Provided effective case file documentation. Held assigned dealers accountable for customer support. Improved technical support to reduce call wait time for customers. Provided field investigations and reporting as needed.

Developed and managed all dealer service personnel and fleet customers in all technical subjects of our vehicles. Developed special classes for fleet customer, tailored to meet their needs. Course instruction included diagnostics and troubleshooting in the following subjects.• Engine Mechanical• Engine Electronic• Electrical Systems• HVAC• Hydraulic Brakes• Air Brakes• Power Steering • Electronic Controls

Provided Dealers / Customers with direction and assistance in the handling of product problems, customer complaints, recall programs, field changes, new vehicle in-transit damage and failures. Provided guidance to assure that proper new vehicle preparation and delivery procedures are followed by the servicing organization. Directed and administer company warranty polices. Performed audits on dealer and customer records to substantiate warranty claims. Assured proper failure coding and disposition of failed warranty material. Maintained a line of communication as it relates to product and dealer / customer problems and business. Conducted accident investigations, submitting required reports and information to minimize the company’s exposure in cases of litigation, settling limited exposure cases. Assisted with dealer service personnel development. Conducted individual territory training when required. Promoted and assist dealers with service marketing activities. Improved customer support return 800 number customer calls. Provided effective case file documentation. Held assigned dealers accountable for customer support. Provided field investigations and reporting as needed.

Developed and managed all dealer service personnel and fleet customers in all technical subjects of our vehicles. Developed special classes for fleet customer, tailored to meet their needs. Course instruction included diagnostics and troubleshooting in the following subjects.Engine Mechanical, Engine Electronic, Electrical Systems, HVAC, Hydraulic BrakesAir Brakes, Power Steering, Electronic Controls

Developed technical training programs in accordance with the type of equipment utilized on SEPTA vehicles. Supervised the technical and personal development of employees throughout their career growth. Served as a technical advisor on vehicle repairs as a service to the Automotive Equipment Management Department. Provided accurate reports and data for internal and external department management.

Diagnose and overhaul Diesel Engines and Transmissions. Troubleshoot the following Systems, HVAC, Electrical, Steering, Driveline and Front End Alignment. Back – Fill Foreman’s position and parts expediter.