Security Leadership: Directed critical implementations such as Beyond Trust PAM, DKIM, and Mimecast security enhancements to fortify the organization's cybersecurity posture.Data Management & Protection: Supervised the Rubrik Expansion project, spearheading a modern backup and recovery strategy to ensure data integrity and availability.Business Continuity Expertise: Led Role Swaps in consecutive years, ensuring seamless transitions with minimal operational impact.Compliance Oversight: Took charge of projects to achieve SOX Compliance standards, emphasizing password compliance and elevated access reviews to strengthen internal controls.Systems & Infrastructure Management: Initiated the UCS Replacement project, emphasizing system performance enhancements, and spearheaded the transition from SAAS storage to Flash storage for improved efficiency.Organizational & Team Development: Created specialized roles to enhance department efficiency and reorganized teams to foster improved teamwork, resilience, and specialization.M&A IT Integration: Managed the IT integration of the MME Acquisition, overseeing tasks like mail migration to O365.Continuous Innovation: Led initiatives such as the redesign of the Citrix Golden Image Upgrade Process, integrating UAT Testing for increased efficiency and minimized downtimes.

Strategic Cost Management: Pioneered the transition to SIP, realizing a 64% reduction in telephony expenses. This strategic move translated into impressive annual savings of approximately $552k.Network Modernization: Led the Meraki SD-WAN implementation, setting the groundwork for an anticipated 70% reduction in communication costs per migrated site, emphasizing a commitment to both technological innovation and cost-efficiency.Cybersecurity Initiatives: Enhanced network security through the comprehensive deployment of Illumio microsegmentation and phased implementations of ISE.Crisis Management & Business Continuity: Showcased leadership during the COVID-19 pandemic by rapidly rolling out the Teleworker Gateway, ensuring uninterrupted business operations.Infrastructure Overhaul: Steered critical infrastructure projects, including the comprehensive redesign of data centers and the strategic replacement of aging Cisco Core 6500 switches.Leadership & Talent Development: Recognized and harnessed internal talent, resulting in key promotions, and ensured continuity through robust succession planning.

Strategic Technology Implementation: Directed comprehensive technology refresh projects in various key locations, ensuring up-to-date infrastructure and optimized operations.Disaster Recovery & Business Continuity: Spearheaded the enhancement of failover procedures for the Cisco unified communications systems, resulting in a more streamlined disaster recovery process.Network Efficiency Initiatives: Led the deployment of Metro-E MPLS services across multiple critical service centers, ensuring efficient data flow and enhanced communication.Physical Infrastructure Development: Played a pivotal role in the design and hands-on implementation of network and cabling infrastructure for new facilities, contributing significantly to infrastructure expansion and modernization.Mobile Device Management Innovation: Introduced a new mobile device enrollment process, optimizing device onboarding and bolstering mobile security measures.

VoIP & Telephony Leadership: Emerged as the primary expert in VoIP and telephony, managing all facets of the organization's phone system, showcasing in-depth expertise in unified communication solutions.Unified Communications: Upgraded and optimized Call Manager to version 8.5.1, enhancing call routing and user experience.Server & Storage Management: Assumed a leading role in managing the Cisco UCS blade environment and took charge of SAN networking, demonstrating a deep understanding of server and storage infrastructure.Data Center Contribution: Played an instrumental role in the buildout of DC2, from its early construction phase through to its final implementation, showcasing end-to-end project management expertise.Innovative Communication Solutions: Spearheaded the identification and deployment of Biscom virtual faxing, modernizing communication and reducing reliance on traditional methods.Mobile Device Transition & Management: Led the seamless transition from Blackberry devices to iPhone 4 and introduced MobileIron, emphasizing enhanced mobile security management.

Central Office Operations: Stationed at the core of operations, overseeing equipment provisioning and ensuring optimal performance of central office components.Network Health Monitoring: Diligently monitored the health and performance of the Sonet Ring and Fiber to the Home (FTTH) solutions, ensuring continuous network uptime and reliability.VoIP Telecommunications: Proficiently managed and provisioned equipment for Voice over IP (VoIP) services, ensuring seamless communication and high-quality service delivery.Cable Modem Network Management: Spearheaded the provisioning process for CMTS cable modem networks, playing a pivotal role in connecting users and managing network resources.Customer Network Management: Oversaw the management of customer speed packages, DNS, and DHCP services, ensuring reliable connectivity and optimal user experience.Telecommunications Expertise: Demonstrated proficiency in managing and troubleshooting a range of solutions, including T1 lines, ADSL, SDSL, and ATM switching (VPI/VCL Routing).Outage Response & Management: Acted as a first responder to critical outages, rapidly identifying issues, executing troubleshooting procedures, and implementing solutions to restore services, minimizing downtime and disruptions.Analog Telephony Solutions: Leveraged in-depth knowledge to troubleshoot and manage analog telephony systems.Web Hosting Transition Project: Led the critical project of transitioning from in-house web hosting to a third-party solution, ensuring a seamless migration experience for customers.IP Management & Networking: Managed the allocation of public IP space, oversaw IP routing and switching, and ensured robust and efficient network operations.Domain Management: Handled domain registrar responsibilities for customers, streamlining web domain processes and maintaining consistent service standards.