Bertha Miranda Email & Phone Number

Montebello, California, United States

● Engage in email communication with customers to notify with shipment tracking, claims/damages.● Arrange shipments by road transportation.● Audit and manage approval of Invoices.● Apply problem-solving skills to resolve customers inquiries and disputes and using appropriate channels when necessary.● Answer approximately 20+ incoming calls daily utilizing a courteous and professional manner to collect information and identify customer’s needs.● Administer quotes, coordinate, and provide POD for Air shipments.

● Worked with the Vice President of Operations to close down the facility by deadline.● Engaged in email communication with the other divisions to process new orders in SAP & PKMS and answer any questions regarding material transfers.● Obtain quotes on building repairs such as air conditioning, electric maintenance, and waste management.● Manage labor hours depending on workload.● Assist as a translator between the Vice President and employees. ● Generated Bill of Ladings and provide customs documentation such as packing slips, manifest, invoices, and proof of deliveries. Approximately daily dollar amounts ranged from $125,000 to $300,000.● Created manual labels/hangtags using Loftware Enterprise Labeling Solution. As well as updating program files when new changes were required.● Researched customer disputes by providing any documentation needed.● Submitted routing for different customers such as Target, Walmart, Nexcom, Ross/DD’s etc.● Promoted from a temporary warehouse operator to a shipping and receiving clerk within the first year of employment.