Bertha Miranda Email & Phone Number

Montebello, California, United States

• Engage in email communication with customers to notify with shipment tracking, claims/damages.
• Arrange shipments by road transportation.
• Audit and manage approval of Invoices.
• Apply problem-solving skills to resolve customers inquiries and disputes and using appropriate channels when necessary.
• Answer approximately 20+ incoming calls daily utilizing a courteous and professional manner to collect information and identify customer’s needs.
• Administer quotes, coordinate, and provide POD for Air shipments.

• Worked with the Vice President of Operations to close down the facility by deadline.
• Engaged in email communication with the other divisions to process new orders in SAP & PKMS and answer any questions regarding material transfers.
• Obtain quotes on building repairs such as air conditioning, electric maintenance, and waste management.
• Manage labor hours depending on workload.
• Assist as a translator between the Vice President and employees.
• Generated Bill of Ladings and provide customs documentation such as packing slips, manifest, invoices, and proof of deliveries. Approximately daily dollar amounts ranged from $125,000 to $300,000.