Bertha Miranda Email & Phone Number

La Jolla, Ca

▪ Assist in managing Housing database of 12,500+ undergraduate residents.▪ Assist in training housing assistant counterparts in Residential Life Office/Service Office on daily operations. ▪ Assist seven housing communities and their Residential Life Office/Service Office with daily operations involving housing records, room changes, emergency/basic needs housing, new housing contracts, and special accommodations for students with an Authorization for Accommodation (AFA) letter from the Office for Students with Disabilities (OSD).▪ Trained and provided work direction for 5 ACUHO-I Graduate Assistants. ▪ Train incoming staff for housing communities on Mercury, our Residential Management System. ▪ Gather and analyze data to improve business process. ▪ Obtain metrics from diverse procedures utilizing Excel, Access, and Mercury. ▪ Assist with Move-In operations for the academic year, Winter Quarter, Spring Quarter and Summer Sessions. ▪ Assist with Move-Out operations for Fall Quarter, Winter Quarter, Spring Quarter, and Summer Sessions. ▪ Arrange logistics for Summer Success Programs: creating student applications, move-in/out, and creating Persona profiles.▪ Analyze current procedures and make suggestions on how to improve upon them. ▪ Ability to coordinate and prioritize workload as well as exercise tact, mature judgment, confidentially, diplomacy and flexibility to promote a positive environment and job effectiveness.▪ Ability to interact and communicate with a diverse customer base in a helpful, effective and informative manner in person, electronically and via phone as well as build customer and vendor relations utilizing a professional approach.

Earl Warren College, Residential Life

• Maintain Warren Residential Life budget of over $930K. • Manage all cash transactions and reimbursements.• Supervise an FTE staff member, ten (10) office assistant. • Primary timekeeper for the office.• Responsible for student hiring for office assistant positions.

Calexico, Ca

• Develop manual and training for the Associated Students Council.• Facilitate workshops in topics such as Conflict Resolution, Microaggressions, Communication, Teamwork, Resume Writing, Job Search Strategies, Social Media and more.• Organize events such as the SDSU-IV Breaking the Silence, 2nd Annual Black History Commemoration, and Career Fair. • Oversee the planning and execution of student programming sponsored by the Associated Students Council.• Advise students on how to start an organization and increase membership.• Supervise student assistants assigned to the Student Union Building.• Manage the Student Union Building.• Organize a Leadership Conferences at SDSU- Imperial Valley Campus in collaboration with Student Life and Leadership.• Review students Resume, Cover Letter, CV, Scholarship Applications, and Personal Statements.• Liaison for SDSU (West Campus) and Imperial Valley Campus in offices: Associated Students, Student Life and Leadership, and Career Services.

La Jolla, Ca

• Assessment for Living Learning Communitie (LGBT/Gender Inclusive).• Facilitated workshops for Fall Residential Advisor Development.• Committee Chair for Family Day, Arts6/ MLK, Jr. / Cesar Chavez/ Chicano Park and Inter –College Resident’s Association.• Obtained donations from various vendors for special events.• Assisted with Martin Luther King Jr. Day, Admit Day, Chicano Park, Not in Our Community, Let It Flow, Lunar New Year, Chocolate Festival, Sun God: Just Be Cool Campaign, Sixth College Orientation programs, Sixth College commencement, etc.• Assisted with the Resident Advisor staff selection process.• Assisted the Residential Life team with annual events projects (e.g., move‐in, move‐out, front desk).

Greater San Diego Area

• Assumed all responsibilities of management for hall when supervisor was transferred to a different department.• Served as a Judicial Hearing Officer.• Created transition binder for the Front Desk and Security Manager.• Interviewed and hired Desk Assistant and Security Monitor staff.• Supervised a staff of 30 Student Assistants and 12 Resident Advisors.• Co-chair for the Para-Professional Staff Council.• Translated presentations for Spanish speaking outreach sessions.• Organized move-in day and closing day for Cuicacalli Suites.• Wrote report on the daily duties for the Front Desk for the End of the Year Report• Assisted in Harambee (program to increase enrollment for African American students) and Explore SDSU weekend.• Led meetings with Desk Assistants and Security Monitors.• Maintained effective communication with the following offices: Residential Education Office, Residential Halls, Office for Housing Administration, Center for Students Rights and Responsibility.• Have thorough knowledge of SDSU –University policies, procedures and office forms.• Work on Resident Advisor training and other projects.

Master Of Arts (M.A.), Post Secondary Eduacational Leadership With A Specification In Student Affairs

Activities and Societies: 2010 Cohort Social Chair

Bachelor Of Arts (B.A.), Spanish Literature

Activities and Societies: Chi Gamma Phi, Multicultural Greek Council, EAOP