Berto M. Email & Phone Number

Issaquah, Washington, United States

Issaquah, Washington

Provides training, encouragement, coaching, and feedback to employees.• Observes employee performance, coaching as needed to ensure department, business and company procedures andstandards are met.• Reviews work product, monitors workload and sets standards for productivity and accuracy.• Conducts yearly performance reviews and provides regular coaching and training to all staff.• Responds to employee concerns using problem-solving skills, tact, and discretion in accordance… Show more Provides training, encouragement, coaching, and feedback to employees.• Observes employee performance, coaching as needed to ensure department, business and company procedures andstandards are met.• Reviews work product, monitors workload and sets standards for productivity and accuracy.• Conducts yearly performance reviews and provides regular coaching and training to all staff.• Responds to employee concerns using problem-solving skills, tact, and discretion in accordance with the Costco EmployeeAgreement and other applicable regulations.• Develops and maintains a team atmosphere through communication and mentoring. Establishes new ways ofacknowledging positive performance to support employee morale.• Reviews applicant submissions for job postings, conducts interviews and makes recommendations regarding hiring status.• Coordinates employee breaks and lunches; reviews and authorizes employee time records.• Works with management to create and update budgets, as well as track actual expenditures for multiple areas.• Observes procedures and practices, actively looking for process improvements and makes recommendations for changesthat will provide labor and cost savings.• Assumes responsibility of any particular area in the absence of a Manager.• Provides and ensures prompt and courteous member service.• Handles escalated calls. Researches and corrects customer issues.• Periodically monitors team member phone calls, emails, etc. to ensure guidelines are followed and superior member serviceis provided.• Develop and implement staff scheduling to increase efficiency. Show less

Issaquah, Wa

• Oversee employees of the Reservations Department• Assist in the hiring of Cruise agents• Sharing knowledge and skills as an active team member in the continuing development of Costco’s Reservation Departments• Participate in training activities, meetings and projects to further develop skill-set at Costco Travel• Effective reservation floor management• Escalated customer service issues• Time sheet verification• Phone/computer reservations• Assisting with member… Show more • Oversee employees of the Reservations Department• Assist in the hiring of Cruise agents• Sharing knowledge and skills as an active team member in the continuing development of Costco’s Reservation Departments• Participate in training activities, meetings and projects to further develop skill-set at Costco Travel• Effective reservation floor management• Escalated customer service issues• Time sheet verification• Phone/computer reservations• Assisting with member service calls• Staff training/assistance• Opening and closing procedures for the office• Expediting procedures for booking and documents• Staff evaluations • Monitoring reservations calls for accuracy Show less

1605 Nw Sammamish Rd Ste 310 Issaquah, Wa

• Oversee employees of the Reservations Department• Sharing knowledge and skills as an active team member in the continuing development of Costco’s Reservation Departments• Participate in training activities, meetings and projects to further develop skill-set at Costco Travel• Effective reservation floor management• Escalated customer service issues• Staff training • Opening and closing procedures• Time sheet verification• Phone/computer reservations

1605 Nw Sammamish Rd Ste 310 Issaquah, Wa

• Assisting Costco Members in the planning of their vacation travel, with a focus on first-call confirmation in a fast-paced call center environment. • Friendly and efficient handling of Member calls• Use airline and in-house computer systems to make Member reservations• Accurate confirmation of reservations• Communicating Members’ needs to other support departments

Greater Seattle Area

• Stocked and straightened the produce, hardlines, clothing, dairy and deli departments of the warehouse. • Assisted in physical inventory. • Maintenance of all areas of the warehouse, including outside shipping/loading docks. • Ensured merchandise was marked with a merchandise number and had appropriate signs. • Provided prompt and courteous customer service to members, employees and vendors.

Meadowbrook Community Center / Ravenna-Eckstein Community Center

• Partner with diverse group of constituents including families, learning partners and community agencies to ensure organized, positive approach to community services• Manage budget and fiscal operations for large community center facilities and programs with full state licensure that serve 65 Seattle residents• Develop large community events and trips from conception to execution• Collaborate with other on-site directors at various locations to develop and manage programs• Act… Show more • Partner with diverse group of constituents including families, learning partners and community agencies to ensure organized, positive approach to community services• Manage budget and fiscal operations for large community center facilities and programs with full state licensure that serve 65 Seattle residents• Develop large community events and trips from conception to execution• Collaborate with other on-site directors at various locations to develop and manage programs• Act as liaison between Associated Recreation Council, Seattle Parks Department, community centers, Seattle Public Schools, Seattle Public Health, Department of Early Learning as well as many other community partners• Recruit, manage, train and retain staff of 10 full time employees, 4 part time employees and volunteers• Work closely with community members and children of various ages and cultural backgrounds• Develop and implement program policies, including quality metrics and licensing standards Show less

Ravenna-Eckstein Community Center

• Partner with diverse group of constituents including families, learning partners and community agencies to ensure organized, positive approach to community services• Assisted with budget and fiscal operations for large community center facilities and programs with full state licensure that serve 65 Seattle residents• Assisted with large community events and trips from conception to execution• Collaborate with other on-site directors at various locations to develop and manage… Show more • Partner with diverse group of constituents including families, learning partners and community agencies to ensure organized, positive approach to community services• Assisted with budget and fiscal operations for large community center facilities and programs with full state licensure that serve 65 Seattle residents• Assisted with large community events and trips from conception to execution• Collaborate with other on-site directors at various locations to develop and manage programs• Recruit, manage, train and retain staff of 5 full time employees, 4 part time employees and volunteers• Work closely with community members and children of various ages and cultural backgrounds Show less

Laurelhurst, Ravenna-Eckstein, Green Lake & Meadowbrook Community Centers

• Collaborate with team to manage special events, family programs and community gatherings• Manage sports programs for large community centers• Officiated basketball and track & field events• Assisted in managing sporting events like The Junior Olympics, Hoop It Up, and Air it Out• Provide office support including customer service, registration, cash handling, flyer design, correspondence