Berto M. Email & Phone Number

Issaquah, Washington, United States

Issaquah, Washington

• Provides training, encouragement, coaching, and feedback to employees.
• Observes employee performance, coaching as needed to ensure department, business and company procedures andstandards are met.
• Reviews work product, monitors workload and sets standards for productivity and accuracy.
• Conducts yearly performance reviews and provides regular coaching and training to all staff.
• Responds to employee concerns using problem-solving skills, tact, and discretion in accordance… Show more Provides training, encouragement, coaching, and feedback to employees.
• Responds to employee concerns using problem-solving skills, tact, and discretion in accordance with the Costco EmployeeAgreement and other applicable regulations.

Issaquah, WA

• Oversee employees of the Reservations Department
• Assist in the hiring of Cruise agents
• Sharing knowledge and skills as an active team member in the continuing development of Costco’s Reservation Departments
• Participate in training activities, meetings and projects to further develop skill-set at Costco Travel
• Effective reservation floor management
• Escalated customer service issues

1605 NW Sammamish Rd Ste 310 Issaquah, WA

• Oversee employees of the Reservations Department
• Sharing knowledge and skills as an active team member in the continuing development of Costco’s Reservation Departments
• Participate in training activities, meetings and projects to further develop skill-set at Costco Travel
• Effective reservation floor management
• Escalated customer service issues
• Staff training

1605 NW Sammamish Rd Ste 310 Issaquah, WA

• Assisting Costco Members in the planning of their vacation travel, with a focus on first-call confirmation in a fast-paced call center environment.
• Friendly and efficient handling of Member calls
• Use airline and in-house computer systems to make Member reservations
• Accurate confirmation of reservations
• Communicating Members’ needs to other support departments

Greater Seattle Area

• Stocked and straightened the produce, hardlines, clothing, dairy and deli departments of the warehouse.
• Assisted in physical inventory.
• Maintenance of all areas of the warehouse, including outside shipping/loading docks.
• Ensured merchandise was marked with a merchandise number and had appropriate signs.
• Provided prompt and courteous customer service to members, employees and vendors.

Meadowbrook Community Center / Ravenna-Eckstein Community Center

• Partner with diverse group of constituents including families, learning partners and community agencies to ensure organized, positive approach to community services
• Manage budget and fiscal operations for large community center facilities and programs with full state licensure that serve 65 Seattle residents
• Develop large community events and trips from conception to execution
• Collaborate with other on-site directors at various locations to develop and manage programs
• Act… Show more
• Act as liaison between Associated Recreation Council, Seattle Parks Department, community centers, Seattle Public Schools, Seattle Public Health, Department of Early Learning as well as many other community partners

Ravenna-Eckstein Community Center

• Partner with diverse group of constituents including families, learning partners and community agencies to ensure organized, positive approach to community services
• Assisted with budget and fiscal operations for large community center facilities and programs with full state licensure that serve 65 Seattle residents
• Assisted with large community events and trips from conception to execution
• Collaborate with other on-site directors at various locations to develop and manage… Show more
• Collaborate with other on-site directors at various locations to develop and manage programs
• Recruit, manage, train and retain staff of 5 full time employees, 4 part time employees and volunteers

Laurelhurst, Ravenna-Eckstein, Green Lake & Meadowbrook Community Centers

• Collaborate with team to manage special events, family programs and community gatherings
• Manage sports programs for large community centers
• Officiated basketball and track & field events
• Assisted in managing sporting events like The Junior Olympics, Hoop It Up, and Air it Out
• Provide office support including customer service, registration, cash handling, flyer design, correspondence