Recently joined the team following the strategic decision from the Feather Down Group to develop the French-speaking market under the Un Lit Au Pré brand. I play a duo role:1.French-speaking Customer Service, including: advice and response to customer questions; booking of reservations and modifications of accommodations; promotion of extras, packages and discounts; issue resolution; updating customer data and product data in the back end.2.Marketing & Communications support… Show more Recently joined the team following the strategic decision from the Feather Down Group to develop the French-speaking market under the Un Lit Au Pré brand. I play a duo role:1.French-speaking Customer Service, including: advice and response to customer questions; booking of reservations and modifications of accommodations; promotion of extras, packages and discounts; issue resolution; updating customer data and product data in the back end.2.Marketing & Communications support, including: contribution to marketing content and the customer experience for all four brands, both textual and visual; localization of MarCom content for the French language brand "Un Lit Au Pré". Show less

Launched, with business partner, the eKodoKi brand of sustainable products and its initial collections and web shop – end 2021 at the Dutch Design Week, after 2,5 years of preparation.Customer Care & Logistics: customer experience; managing & fulfilling orders; budgeting & pricing; negotiation & procurement/purchase; importation; warehousing; administration.Marketing & Communications: copy writing & translations (descriptions, articles, etc); website content & management;… Show more Launched, with business partner, the eKodoKi brand of sustainable products and its initial collections and web shop – end 2021 at the Dutch Design Week, after 2,5 years of preparation.Customer Care & Logistics: customer experience; managing & fulfilling orders; budgeting & pricing; negotiation & procurement/purchase; importation; warehousing; administration.Marketing & Communications: copy writing & translations (descriptions, articles, etc); website content & management; emails/newsletter; social media; ads; packaging & labelling; brand identity; studio & lifestyle photography + retouching; collaboration with agencies & printers.Design of Bags & Soft Accessories and Customization of OEM Consumer Products: researching sustainable materials and responsible production techniques; product ideation & sketching; collections creation; collaborating with manufacturers; prototyping & iterating; final specs. Show less

Consulted internal and external B2B clients in mid/long term visions outside their established business boundaries, by practicing design thinking and problem solving at the service of groundbreaking product and service innovations in numerous fields of application – including healthcare, professional lighting, consumer electronics, manufacturing, indoor farming.Purchased services from, and collaborated with, expert outside the organization – e.g. illustrators, researchers, software… Show more Consulted internal and external B2B clients in mid/long term visions outside their established business boundaries, by practicing design thinking and problem solving at the service of groundbreaking product and service innovations in numerous fields of application – including healthcare, professional lighting, consumer electronics, manufacturing, indoor farming.Purchased services from, and collaborated with, expert outside the organization – e.g. illustrators, researchers, software developers, film producers, event producers, publishers.Led and guided multidisciplinary project teams within the (then) vast design department, from interns to senior designers. Connected and collaborated with experts across other depart-ments – e.g. Strategy, R&D, Manufacturing, Marketing, HR – as internal clients and partners.Communicated design-led innovations through leading and contributing to the creation of external & internal printed publications, slide decks & lectures, experiential events & exhibitions.Conceptualized, visualized and disseminated processes, methods & tools to inform and guide design creativity. Initiated a change management program for user experience excellence. Show less