Performs complex technical and responsible professional work in the planning, implementation, maintenance and monitoring of systems, server platforms and network infrastructure. Administers, maintains, and supports Audio Visual (AV) systems, servers and devices including digital signage, conferencing technology and surveillance systems. Maintains a solid working knowledge and competency in current systems, servers, and infrastructure. Completes or assists in difficult and complex fault isolation and repairs. Works on a project team or may manage projects. Develops and maintains standard operating procedures, system documentation, project plans, monitoring logs and periodic reporting to sustain operational reliability. Provides technical guidance to strengthen staff capabilities and knowledge.

Use advance knowledge of Microsoft operating systems and desktop applications, as well as, common anti-virus, imaging and desktop security programs to maintain system usability• Installs, configures and supports desktop computers and associated operating systems applications, peripheral devices and local network connectivity.• Monitors, tests, and troubleshoots hardware and software problems from local network hub to the desktop including end-user support for network/desktop applications.• Provide knowledgeable first line support of all County systems.• Blackberry Enterprise Server administration.

• Performs technical & skilled work installing, troubleshooting, and testing microcomputer hardware & software.• Performs technical & skilled work installing, troubleshooting, and testing inkjet & laser printers.• Provide knowledgeable first line support of all library systems.• Create standardized images for use on public & staff microcomputers using Ghost software.

Interface with ITS to ensure that all terminal servers, workstations, Point of Sale terminals, laundry readers, vending machine readers, etc have network connectivity. Ensure that all different types of card readers are programmed correctly and that they are configured accurately on the transaction processing server. Serve as backup for troubleshooting the security access system.

Sales Training Technical Support Analyst - • Coordinate deployment of laptop and customize software to new hire Sales Representatives to be shipped from a monthly training roster. • Responsible for assembling project team, assigned individual responsibilities, identified appropriate resources needed and developed schedules to ensure timely completion of the project.• Manage system scopes and project’s objectives as well as role and function of each team member in order to effectively coordinate the activities of the team. • Provide on-site technical support to the Sales Training staff to ensure quality of the deliverables. • Create standard operating procedures for training of the staff to simplify work environment. Technical Systems Analyst Hardware/Software• Provided in-house hardware and software support for field reps• Re-mastered\Rebuilt hard drives for Dell Latitude C400, C600, C610, D400, D600, and D610 laptops.• Upgraded and repaired system files on hard drives in the WIN2K and WINXP Professionals environment• Created, unlocked, and set permissions for user accounts in Active Directory• Recovered and repaired various applications such as, Passport, GSK Search, SFA Dialer, Electronic Viewer Report, Palm Pilot Software, MNotes, ReportCenter, VPN, Lotus Notes, and Microsoft Office• Updated hard drives with current images• Rebuilt corrupt databases• Trouble shot domain and communication issues• Developed training materials for new personnel• Communicated with developers to resolve new hardware and software issues that appeared with upgrades and new software applications

Adaptive use of data transfer technology in the updating of system environmental upgrades in support of a sales force of 10,000. Inspected, modified, and tested various methods of data transfer while working within a strict timeline. Other responsibilities:• Constant evaluation of system integrity techniques used to ensure high data integrity • Testing and quality assurance of units, platforms, and networks• Unit evaluation for wide mass use• Input into development teams for future enhancements and automation• Assisted in the successful completion of several departmental projects, which involved upgrading and/or updating the hardware and/or software of over 10,000 laptops.

Adaptive use of data transfer technology in the updating of system environmental upgrades in support of a sales force of 10,000. Inspected, modified, and tested various methods of data transfer while working within a strict timeline. Other responsibilities:• Constant evaluation of system integrity techniques used to ensure high data integrity • Testing and quality assurance of units, platforms, and networks• Unit evaluation for wide mass use• Input into development teams for future enhancements and automation• Assisted in the successful completion of several departmental projects, which involved upgrading and/or updating the hardware and/or software of over 10,000 laptops.

Managed company assets using Remedy automated inventory tracking system. Responsible for the timely assignment of all spare systems and peripherals to meet SFA department requests. Other responsibilities:• Identified and reported any system changes or procedural changes required to improve and maintain the integrity of the inventory tracking data• Supervised and coordinated all SFA computer equipment warranty issues with vendors and Field Systems Support staff• Supervised Logistic Support Specialist personnel to ensure quality of service to the SFA Helpdesk/ Field System Support and sales force

• Provided administrative support to the senior manager and the management team responsible for software development, implementation, training and support for Company sales force. • Responsible for the maintenance of Windows NT servers and the development and maintenance of the Sales Force Automation Web site.