o Day to day support of the Talent Acquisition team providing accurate and timely contracts as requested. This includes new hires, as well as internal transfers, secondments and extensions.o Day to day support of the Talent Acquisition team recruiters, coordinators, hiring managers and new employees regarding processes, system queries and issues.o Contribute to the successful transition of new contract templates required for law changes surrounding unions.o Contribute to the successful implementation of agency contractor ‘stand down’ periods by generating a high volume of new contracts to 100+ agency and direct contractors with a very tight deadline.o Prioritize, effectively deliver and satisfy the business needs and stakeholders objectives.

o Day to day support of the Talent Acquisition team recruiters and coordinators regarding processes, system queries and issues.o Day to day maintenance and enhancements within Snaphire, the Applicant Tracking System.o Day to day maintenance of the ShareIt site.o Process Improvement by preparing thorough & appropriate documentation of Talent Acquisition processes and policies in conjunction with the user community and support the implementation of these processes and policies.o Support the Talent Acquisition Systems and Reporting Team Leader with projects and other key deliverables.o Coordinate and assist with the facilitation of any system training needs within the Talent Acquisition team.o Provide support to the Talent Acquisition Contracts team when needed.o Successfully transitioned into a new support role which required learning the Snaphire system ‘back end’ functionality and providing efficient maintenance and process enhancements.o Efficiently managed BAU requirements including invoice processing, reporting, providing support to the team as required and updates to ShareIt and ProMapp.o Provide general support to the team leader on a variety of projects, requiring flexibility and the ability to prioritize.o Successfully assisted in the implementation of the Talent Acquisition Induction process by creating Induction Manuals and managing all new team members through this process.

o Managed project staffing with a focus on balancing organization profit and long-term client opportunity. o Developed and managed the tactical and strategic resource plans and skill management processes while balancing profit and utilization objectives. o Assisted Delivery Executives and Project Managers on assigning resources who have the appropriate capabilities and required skills to be an effective contributor to a specific client/customer project. o Responsible for the overall effectiveness of the area's service deployment process including effective use of subcontractors. o Single point of contact for all Auckland based project managers and resources.

o Provided support and counsel to account executives, project managers and solution design teams to capture demand requirements in Professional Marketplace tool. o Developed demand plans and collaborated with Capacity Planners. o Supported activities which were subject to business measurements, customer satisfaction and costs.

o Efficient delivery of Metrics reports to assist in the measurement of productivity and costs to enable comparisons between countries and regions. o Collated necessary data to produce monthly NZ Metrics reports for consolidation into A/NZ reports. o Analysis of data, identifying trends and liaising with management regarding unexpected variances. o Managed updates to global metrics definitions to ensure consistent methodologies.

o Managed the day to day operations of the Media Management Services team ensuring efficient and effective processes were followed. o Monitored and evaluated key activities and implemented any required changes, while ensuring audit requirements were met. o Completed customer media audits in a timely and accurate manner. o Liaised with Service Delivery Managers to customise service provisions to meet the clients' needs. o Liaised with various technical teams regarding backup failures due to media faults and restores as required.

o Provided high level administration support for the UNIX, Design & Build and Project Management teams. o General administration for all teams, including project reporting, documentation, research and planning.

o Managed the manual data entry of timesheets for 500+ staff. o Ensured all labour costs were accurately captured in a timely fashion. o Supervised a team of 3 during the transition from the ‘Timesheet Management System’ to ‘Project and Time Recording Information Online Tracking’ system then finally to SAP. o Maintained accurate and timely data entry throughout all transitions. Liaised with the billing office on all queries. o Produced labour reports.