I'm a skilled virtual assistance with a proven track record of providing top-notch support that helps businesses run smoothly, grow their online presence, and achieve their goals. With a strong background in administrative assistance, social media management ,debt recovery and customer service, I bring a wealth of experience and a passion for excellence to every project.Here’s how I can support your business:Administrative Assistance: Appointment scheduling, email management, data entry, calendar management , online research ,travel planning and project coordination I ensure your day-to-day operations are efficient and stress-free.Social Media Management: I create, schedule, and engage with content that builds meaningful connections and strengthens brand presence., analytics-driven insights that enhance engagement and growth.Customer Service Excellence: I excel at creating exceptional client experiences, resolving inquiries with professionalism, and building trust and loyalty with your customers.Debt Recovery: With experience in credit management, I handle overdue accounts, negotiate payment plans, and support financial stability for businesses. I'm proficient in Microsoft Office Suite, Google Workspace (Gmail, Calendar, Docs, Sheets, Slides), project management tools like Trello and Asana, and communication tools like Slack and Zoom.With a background in customer service , debt recovery and sales, I excel in communication, multitasking, and understanding client needs. I’m passionate about helping clients save time and improve productivity by handling essential tasks, allowing them to focus on their core goals.Whether you need help with daily operations or expanding your online visibility, I bring reliability, creativity, and a client-first approach to every project.Let’s connect and discuss how I can bring value to your business! 😊
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Social Media ManagerBringoNairobi, Ke -
Customer Service SpecialistYellow Pages Kenya Sep 2021 - Oct 2024Nairobi, KenyaManaged customer communications via email and phone, ensuring timely resolution of issues.Supported marketing campaigns by conducting customer onboarding and care calling.Provided feedback analysis to improve service quality and customer engagement. -
Credit Manager OfficerYellow Pages Kenya Sep 2023 - Sep 2024 -
Customer Service RepresentativeHorizon Contact Centers Ltd Jan 2021 - Jul 2021Nairobi County, KenyaHandled inbound calls and provided solutions for customer complaints within defined timelines.Supported digital banking platforms by assisting customers with queries and troubleshooting.Prepared detailed reports on service trends for management review. -
Senior Sales ExecutiveSun King Solar Solutions Inc Jan 2020 - Dec 2020Nairobi, KenyaDelivered top-notch customer service, addressing inquiries and complaints promptly.Led telemarketing initiatives to increase awareness of solar products and secure new customers.Conducted customer feedback collection to improve service offerings and drive satisfaction. -
Accounting InternNafuu Mattress Supplies May 2018 - Sep 2018Nairobi County, KenyaProcessed payments, credits and other transactions using company software applications.Assisted with smooth preparation of monthly journal entries and accounts reconciliation.Checked and completed balance sheet reconciliations.Accurately inputted data into general ledgers under guidance of bookkeeper.Developed strong verbal and written communication skills, enabling forging of successfulrelationships.
Beryl Achieng Education Details
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Alx AfricaVirtual Assistance -
Kisii UniversityAccounting
Frequently Asked Questions about Beryl Achieng
What company does Beryl Achieng work for?
Beryl Achieng works for Bringo
What is Beryl Achieng's role at the current company?
Beryl Achieng's current role is Social Media Manager.
What schools did Beryl Achieng attend?
Beryl Achieng attended Alx Africa, Kisii University.
Who are Beryl Achieng's colleagues?
Beryl Achieng's colleagues are Brian David, Betty Nalulyo Namutebi, Eve Nakimuli, Aminah Khan, Cathie Aluka.
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Beryl Achieng
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Beryl Achieng
Technology Associate | Medical Laboratory Scientist | Data Architect And Scientist | Life-Science | Knowledge Manager Focused On Medical TechnologiesNairobi County, Kenya
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