Ihor Bester Email & Phone Number

Kraków, Pl

Responsibilities:- Leading the team of product management professionals enabling their growth and efficiency- Product opportunity assessment- Product Discovery- MVP definition- Leading software product implementation- Product process consulting- Product Management processes setup / implementation and driving adoption

United States

Owned set of products in the product line of the leading compliance and policy-aware document management provider for public safety and one of prominent policy management software solutions providers overall (US and Canada market).Products:- Analytics and BI solution (new product built and launched from scratch)- Document authoring tool (new solution to substitute legacy core tooling)- Org hierarchy and User Management solution for Enterprise customers (brand-new solution enabling to enter Enterprise market)- Idea management: development of the solution (SalesForce integrated) and process to capture customer community product enhancement ideas, enable engagement and voting around those, efficiently RICE-score, and communicate back to the customer any updates available.Solution was launched and adopted by the product organisation, as well as Sales and Customer Success.Responsibilities:- Opportunity assessment- Product KPIs, goals and objectives, success lead and lag measures definition, setup, tracking, and addressing the observed performance- Data driven decision making- Lead Lean product development - Agile teams- Product and Technical Innovation- Hypothesis definition and continuous experimentation- Leading product UX design- Customer communication- Idea management - Product Management process improvements- Promoting product awareness across the companyAchievements:- My products were consistently among most adopted by our customers, which is huge, considering specifics of slow adoption of innovation by our typical user.- Out of 4 keynote highlights on the yearly customer conference, 3 were dedicated to the initiatives I owned- Pioneered set of Product Management practices and supported company-wide adoption of those (including continuous experimentation and structured work with product hypothesis, successfully executed first-ever product sunset / discontinuation for the company, closed communication loop with the customers on their ideas)

Leading several products in company's Feedback Management portfolio. Responsibilities:- Vision and Roadmap preparation (in collaboration with Product Leadership)- Business case preparation and justification- Supporting acquired products integration activities- Backlog management- Leading engineering teams as a PO / Product and Business representative- Collaboration with Customer Success, Support, Sales, Professional Services teams to ensure alignment- Customer meetings and communicationAchievements:- My products and initiatives were part of a key-note section of the largest customer conference for the company- Via introduction of strong product vision and it's implementation roadmap, managed to convert the CX and EFM direction from secondary business for the company, to a Strategic Business line- Got the company progressing in Forrester and Gartner market reviews for the first time after the period of stagnation

United Kingdom

Navigation and Infotainment embedded solution for premium UK car brand. My responsibility was to fully own Product direction on the navigation provider side, including leading the software development teams of up to 130 engineers in total on peak, with 2 other POs in my team. The key product was development of innovational navigation experience for the first fully-electric vehicle of the brand, which we successfully delivered to the market and received extremely positive feedback from the reviewers and in media.

One of the world-leading providers of enterprise feedback management and workforce optimisation solutions with the headquarter in US and Israel, and customer base - worldwide. Company name under NDA.My role, as part of theProduct Management department, was to lead the engineering teams in order to achieve company vision and goals via efficient implementation of software solutions according to the roadmap.Was fully responsible for the product areas owned by me (including Analytics and Reporting, BI integration, Survey designer, Org hierarchy management and integration, Data integrations and enrichment, web-services api products). Worked through the full cycle:- Problem/Opportunity definition, - business need definition, - core business rules, - constraints, - requirements elicitation, formalisation and modelling, - application visual design- preparation and management of backlog during complete implementation cycle, - managing communication and requirements in Agile SCRUM and Kanban in tight collaboration with the engineering teams,- regular collaboration with Customer Services, Account Management, Support, and Sales departments- Actively participating in roadmapping and product vision definition and adjustment together with rest of Product Managemernt team and Business Division leadership

Product: web analytics suite, and in particular: Recommendations solution (engine and UX), Enterprise grade web analytics solution tailored to serve larger multi-site e-commerce, hybrid retail and e-commerce, and content providers, with millions and millions of transactions daily, and billions af activities tracked and enabled for efficient near-realtime analysis.Joined as a manual QA, and grew to the position of QA Lead, owning the quality of several products, leading the team of 4 QA engineers located in different timezones.