Beth Alexander Email & Phone Number

London, England, Gb

London, Gb

Leatherhead

Chessington

My key responsibilities are as follows:• Acting as first point of contact for both external & internal customers, raising service requests ensuring all data is taken correctly.• Working alongside internal and external customers on a daily basis.• Managing work allocation for 40+ field based engineers over the UK- liaising with senior engineers on a daily basis to ensure the engineers are allocated jobs equally.• Tracking field service call outs to ensure they are falling within company SLA & KPI’S• Responsible for remotely managing an entire fleet of field devices for one of our customers• Record and report on monthly basis chargeable faults to customers, ensuring all data is presented in a clear and concise format.• Ensuring all customer requests are allocated to engineers within the agreed SLA• Control of PPM schedule including addition of new tasks and closing of completed tasks• Monitoring Job closures.• Liaise and organise parts ensuring all field service technicians have the correct stock

Chessington, Greater London, United Kingdom

• I took bookings for different Merlin Attractions in the UK; these would vary from small two ticket purchases to up to 600 ticket purchases.• I would have to upsell all my orders and my sure I deliver great customer service to achieve my targets.• I would give advice and help with enquires when guests call up.• I work within a big team and have to communicate effectively to enable all guests receive the correct information.

Chessington, Greater London, United Kingdom

• I managed a variety of complaints. The complaints would come to us face to face, on the telephone, email or social networking sites. It would be my responsibility to respond to these complaints in a professional manner, I would assess every customers need to be able to resolve any ongoing issues• I provided accurate information regarding the park to all guests that came into our office ensuring they left happy and satisfied.• On a daily basis I would interact and engage with people of all ages, throughout the day it would be my responsibility to correctly measure guests to make sure we follow our health and safety guidelines, ensuring guests would be informed of the correct height before they made their way round the park onto the rides.• Guests would visit us to enquire and pick up their ride access pass. These passes are designed for guests who have difficulty queuing. I would assess the guests’ needs and decide whether or not these guests qualify for the pass.• I would ensure that all paperwork was correctly filled and up to date.

Chessington, Greater London, United Kingdom

• I would have to manage and motivate a team in different areas and units to ensure we kept to our targets.• My role would involve me to interact with a wide variety of guests ensuring I delivered outstanding customer service.• I would have to interact with guests and offer them different products that we had for sale and ensure I would upsell every product.• I had to reach hourly and daily targets within my roles as a sales assistant.• I would count money in the till at the beginning of the morning and use tills throughout my day.

Primary Education, Education, Undergraduate Degree

Level 2 Btec Sport & Leisure, Sports Studies, Distinction

Level 1 In Land Based Studies, Equestrian/Equine Studies

Education record