Beth Ann Email & Phone Number

Cranbury, New Jersey

Senior Operations Manager November 2013- PresentResponsible for the day-to-day operations of the largest USA distribution center; work closely with third party logistic provider to ensure service levels are met consistently.• Ensure inbound receiving and outbound retail POs deadlines are met daily; monitor key KPIs• Foster a sense of teamwork with the logistics provider, stores and corporate partners• Define and develop continuous improvement for processes and cost reduction• Develop and maintain SOPs• Identify and provide special services to the stores, including pre-wrap and full prep product

New York, New York

Oversaw BOH operations for USA flagship location; annual sales volume estimated at $95.0 million.• Managed Ops teams; including After Sales Service, Cashier/Wrapper and Operations (stock) teams. • Recruited, developed and encouraged mobility amongst team. Responsible for 21 FTE; including managers and specialists.• Managed controllable expenses. Responsible for achieving key KPIs: Shrink, Shop Soil, Chargebacks and Customer Satisfaction Repair Survey results. • Coordinated general maintenance and repairs. Sourced and managed external suppliers and projects.• Monitored the store’s overall follow thru of LVNA policies and procedures. 99% Audit result achieved.

New York, New York

Supported the Northern/Eastern regional network in all operational areas. Responsible for +/-20 stores. Territory varied between NYC metro, DC metro, NJ, PA and Midwest Metro. • Ensured stores were compliant with LVNA policies and procedures. Prepped and performed audits.• Supported and challenged stores to achieve all Ops KPIs; including Shop Soil, Shrink, Packaging, etc.• Partnered with IS &T, Retail Performance, After Sales, Finance and Internal Control on operational initiatives and rollouts. • Took the lead on Store Openings/Closings; coordinating product reception, product layout in FOH, stockroom set up in BOH, supplies ordering, partnering with IS &T and VM teams for floor set up, rallying up support staff and setting up external supplier work arrangements. • Onboarded, trained and interviewed Ops Managers/Leaders as needed. • Sourced and reviewed Maintenance suppliers. Partnered with Legal on contract renewals.

New York, New York

Acted as primary store planning point of contact and provide support to RODs, VMs and Store/OPs managers by organizing multi vendor maintenance repairs. • Troubleshoot on finding solutions and suppliers for ad hoc maintenance issues for the network. • Distributed and updated the Store Planning Maintenance Manual. Created and provided Store Planning Maintenance kits for new store openings. Monitored store planning handover training with new managers.• Monitored Store Planning Minor works/Repairs budgets.• Managed special projects, i.e. initiated and coordinated various parties for Nanonation Video plasma deployment, monitored SP Audit action plan and produced security survey summary for new LP director.

London, United Kingdom

Sourced, negotiated and monitored general service procurement for Head Office and stores within the UK. Initiated and supervised ongoing maintenance and minor repairs at all LV locations within the UK zone (UK, Ireland and Scandinavia). • Developed reliable supplier network for all fashion brands. Defined service specifications, conducted tender process and awarded contracts for general service providers. Monitored vendor performance. Managed maintenance budget and prepared financial forecasts.• Coordinated and prioritized LV minor works and maintenance jobs with store managers, UK MD, CFO and Paris architect team. Attended all sites on a regular basis to ensure high standards were met. Submitted and followed works/furniture purchase orders flow. • Developed and implemented preventive maintenance plans for all LV UK zone sites.• Maintained an ongoing maintenance report of all LV projects/programs.• Initiated and monitored all property insurance claims. Secured settlements.

London, England

Part of Management team in UK flagship boutique; annual sales volume estimated at $35.0 million. • Oversaw general daily store operations with particular emphasis on Administration; staff planning, cashing up, organizing security and managing maintenance suppliers. • Recruited, trained, supervised, appraised and motivated sales associates and supervisors.• Provided communication link between head office, other LV stores and within various functions of the store to ensure the success of the store’s commercial performance.• Worked in conjunction with the UK call center in promoting Mail Order service; managed at the store level in fulfilling UK customer orders ($2.0 million).• Promoted outstanding sense of customer service and commercial creativity through direct clientele contact and shop floor presence.

London, United Kingdom

Managed European flagship boutique for an exclusive international clothing and footwear retailer; annual sales volume estimated at $3.0 million. • Ensured USA operational policies and procedures were met on a daily basis.• Managed inventory requirements. Merchandised seasonal collections of all product lines.• Worked with regional coordinator to set, analyze and achieve store and staff sales targets.

Certificate, Appraisal Studies In Fine And Decorative Arts

Bachelor’S Degree, Bs In Business Administration And Management, General