Beth Baker Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

Jacksonville, Florida, United States

Jacksonville, Florida, United States

Jacksonville, Florida

 Conduct audits on telecom accounts and provide solutions to our Large Business clients. Redline and Negotiate Carrier Contracts Perform Gap Analysis Project Management Knowledge in Enterprise products and services Maintain vendor relationships Create Executive Summary reports of audit discoveries, pending claims, and realized savings.

 Manage customer relationships by performing the full range of customer service functions. Uses common courtesy and discretion to achieve customer loyalty. Consistently scoring very satisfied & satisfied on customer service surveys by delivering quality customer care.  Skilled in AT&T Billing systems for Southeast, West, and Southwest regions

 Delivered the best product set-up and coaching experience possible. Coached Sales Associates in meeting sales objectives by using specific call paths and behaviors known to impact results.  Assisted branch by keeping track of any sales incentives and where sales associate’s results stood regarding reaching objectives set forth within those incentives.  Established & communicated daily contests and blitzes designed to target current "hot button" sales focus.

 Monitored and provided effective coaching and development towards individual improved salesperformance Spearhead Center Recognition Programs through development and implementation Responsible for monitoring Sales Representatives and providing feedback to offer Long Distance Services to consumer and commercial customers, maintaining the highest level of integrity. Consistently exceeded all Team Sales Objectives yearly