Beth Barber Email & Phone Number

Brewster, Ma, Us

Conceptualize and deploy enhanced product features for large ERP in distribution space. Collaborate with sales, marketing, and UX to develop offerings with deep customer empathy and data backed insightPartner with customer base, advisory boards, creating focus groups and customer panels to apply feedback into agile development cycleThrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap

Coached global team of 10 instructional designers supporting seven ERPs; creating over 50 courses per monthProvide leadership and direction to product content team, assigning projects and timelines; hold team accountable for achieving targetsCreated curriculum to support lifecycle of userCompiled data highlighting key metrics for reportingWork closely with product management, development, and support teams for needs assessment of customer and employees

Hyannis, Ma

Provided leadership and direction to content team to drive growth and customer engagementDefined and manged comprehensive list of content development requirements and deliverablesParticipated in content creation, 10 courses/mo

Hyannis, Ma

Provided technical support using knowledge of complex technology to solve customer issues via phone, email and remote assistance softwareLed Six Sigma project for FCR improvement, Green Belt certified.Improved FCR by 12%Managed and prioritized multiple projects simultaneously, worked independently and drove results, leading the team in resolution and issues assigned

Brewster, Massachusetts, United States

United Kingdom, Singapore, United States

Project Manager and Design Thinking Consultant and Facilitator, various workshops worldwide

New York, Ny

Developed policies and procedures based on analysis of business practices, incorporating technological and non-technological solutionsCoordinated all software development – needs assessment, analysis, design, testing, and implementation, collaborated on PowerBuilder application for financial reporting;Maintained database integrity, manipulating data utilizing tools such as MSSQL, stored procedures, as well as designing and implementing procedures;

Greater New York City Area

Created stored procedures to monitor customer, business, and industry trends, cement customer relations, convert potential leads into customers, further defining our marketing strategies;Developed and maintained procedure to track and choose new advertising stations. Performed analysis on data and made recommendations for future marketing opportunities.