Passionate about transforming work groups into quality driven, data focused, high availability teams. The key to true IT Operations team success is to develop strong communication and ownership in the team. My consulting focuses on both Organizational Development and technical skills acquisition. Experienced with small to large IT Operations and Development teams. Ready to help you with your team. Led substantial growth and implementation of quality processes in every support role including mainframe and server support, data base administration, network management, storage management, computer operations, data center management, incident management, problem management, change management, and scheduling/batch processing. Served at every level of data center migrations from technician to VP of Hosting Infrastructure responsible to the Board for its success. Project managed multiple data center migrations. Certified in Emergenetics personal productivity instrument for jump-starting project/process teams to provide individuals as well as leaders with their thinking styles and behaviors. Certified in EQi and TESI instruments. Currently working as a Thought Leader with the Service Made Simple team on refining the framework for ensuring that customers get what they want from their IT investment, especially ServiceNow and its ability to improve availability and customer satisfaction for the customers of Operations. Visit our website to understand how: https://servicemadesimple.com/Specialties: Qualtec Quality Facilitator and Team Lead; Certified Emergenetics Associate. Team Leadership Training Facilitator. Certified EQi Associate. Certified TESI Associate.