Beth Benton Email & Phone Number

Providence, Ri, Us

Richmond, Virginia, United States

Research and resolve customer escalated concerns. Dispatcher multiple teams of technicians ensure on time arrival of scheduled customer appointments. Support technicians with rescheduling and or cancellation of customer work orders. Consistent communication with technical supervisors and managers. work with cross functional teams to ensure a positive customer experience via email and Microsoft teams.

United States

Processing monthly premium payments for on-exchange and off-exchange members.Explain plan benefits to membersRoute claim inquiries to the claims department Ensure all inbound calls are HIPAA verifiedRoute cancellations, enrollment questions and concerns for members enrolled through the Affordable HealthMarket Place

Richmond, Va

•Coordinated and scheduled service appointments.•Answered technical questions regarding various security systems.•Assisted management with special projects as needed.•Facilitated calls to various departments depending on the customers needs.•Coordinated with sales team to upgrade and add additional equipment to existing systems. • Coordinated with in house technician to remotely test customers systems to ensure proper operation. Assisted customers with arming/disarming systems and answer technical questions.

Richmond, Virginia Area

Set-up and maintenanced new items that were electronically sent to the Data Management Group mailbox. Processed Commerce Hub items received through a electronic feed from the vendor to a web based program Web-sphere product center (WPC). Once items have passed validation they are pushed through the workflow. Process Hierchy changes which consists of item reclassification, Factory/Port/Tier/Brand additions as well as adding Merchandise Analysts and Buyers to WPC and RMS (Oracle program). Researched items that did not publish to downstream systems or when the end user did not have visibility to expected results.

Richmond, Virginia Area

•Scheduled appointments for inbound freight to Circuit City Stores,Inc (CCS) domestic/import freight warehouse. Ensured carriers comply with CCS procedures regarding inbound freight•Assisted CCS Domestic/Import freight warehouse in allocating outbound freight to various CCS Regional warehouses. •Assisted CCS Domestic/Import freight warehouse with resolving any inventory issues. •Coordinated with CCS DI freight forwarder in the transportation of inbound DI containers from LA port to CCS DI freight warehouse in Walnut, CA•Monitoring and tracking DI containers from various overseas countries to final destination via daily report provided by CCS DI freight forwarder•Monitored and tracked DI containers via web based systems provided by DI freight forwarder Assisted with the process to divert DI containers from one CCS Regional warehouse facility to another assisting the Merchandising dept. in tracking DI containers from origin to final destination.

•Handled inbound customer calls, referenced current repair orders Screen all associated reports to ensure accuracy in support of customer service.•Ensured all cash register functions are recorded accurately.•Maintained relations with other departments to ensure customer work orders, parts and repairs were conducted to standard.

•Handled order processing and data entry through the AS/400, PO Deal, and DPS systems•Processed/track returns to vendor on a daily basis•Pulled past due reports and fax to vendors for status on shipments not received•Communicated with stores through DPS system, phone and fax•Researched order status with vendors, as well as update order quantities and review cost changes

•Addressed customer issues through verbal and written correspondence concerning all aspects of Circuit City Stores, Inc., and its subsidiaries•Prevented the escalation of calls to the next level