Inside Sales Manager - Outbound Sales
Current02/2022-Current:Manage outbound sales team to meet/exceed sales targets for small and medium sized businesses subscribing to telecommunications services. Coach frontline employees on sales techniques to maximize revenue opportunities while mentoring individuals for development plans. Hire/retain/maintain accountability for high level sales talent with organization. Implement strategic initiatives to raise effectiveness of Inside Sales organization. Previously: Customer Sales Success Manager03/2020-02/2022Matrix leader who drives performance in key sales objectives by supporting regional Inside Sales division. Provides data analytics, manages customer escalations regarding strategic products, acts as user enablement champion for systematic rollout. Top Performer Rookie of the Year Inside Sales 2020, Top Performer Marketing Sales Partner of the Year, 2020Previously: Project Manager II - Enterprise: 07/2013-03/2020Fast paced with proven ability to meet or exceed customer expectations. Excellent verbal and written communication skills with a passion for working with customers to coordinate installation of services that allows customers' businesses to operate more effectively. Cox Business Retail Project Manager of the Year Award, 2018. Previously; Cox Communications (Residential)04/2009-07/2013Learning Liaison, Sales Team Mentor, Sales-Provided on-the-job training support to new hire employees to decrease average ramp-up timeline by approximately 30%. Assisted in assessment of external call center vendor capacity. Received sales awards for bi-annual achievements, monthly and quarterly quality recognition awards. Winners Circle recipient for Sales achievements.